Technical Account Manager
6 months ago
Napier is a new breed of financial crime compliance technology specialist. Our AI enhanced platform - Napier Continuum - transforms compliance from legal obligation to competitive edge.
At Napier, our mission is to fight financial crime through automation & AI. We believe that by automating the detection and prevention of financial crime, we can make the world a safer place for everyone.
Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.
The Napier Client support function is expanding, and we are looking for a superstar support **Technical Account Manager** to join us on our journey of customer excellence,
The **Technical Account Manager** is a dedicated trusted advisor who establishes and maintains a solid understanding of business operations, and priorities. Acting as a main point of contact to mitigate risk, resolve issues, advise on training, and manage regular reviews for discussion of open issues.
**Your day to day: Technical Account Manager**
- Serve as the primary point of contact for clients, understanding their business goals, value drivers and Napier AI solutions.
- Engage with clients from project phase through to implementation and support, ensuring quick resolution of issues with mínimal business impact.
- Collaborate with various teams to support product roadmap alignment, change management, and release processes.
- Facilitate technical discussions and strategic planning sessions with client IT departments.
- Analyse client data to identify trends and provide actionable insights that drive strategic value and ROI from Napier AI solutions.
- Ensure client teams are well-trained and equipped with the necessary resources to effectively use and manage Napier products. Provide continuous support and training as needed.
You will typically be running multiple reviews and client requests into support, customer success, change and project teams. There will be no direct reports in this role.
**Do you have what it takes?**
- Basic familiarity with user-level Kubernetes, including connecting to clusters, retrieving logs, restarting pods is a plus but not essential;
- Good understanding of SQL queries, preferably against PostgreSQL databases;
- Experience running queries against Elastic Search;
- Experience with Python scripting, mainly reviewing and modifying existing scripts that are returning errors;
- Solid understanding of the HTTP protocol, including request/response headers, response codes, authentication types, performing manual queries with Postman (or similar), REST and webhooks;
- Experience with Apache NiFi a big plus, specifically modifying and troubleshooting workflows;
**Why Napier?**
Our people are our most valuable asset, as such, we offer the below benefits to all Naperians
- Group life assurance policy
- Access to our employee wellbeing programme
- An extra day off to celebrate your birthday
- Enhanced Maternity & Paternity leave
- An open and flexible culture that allows you to work in the best way for you
- Private health insurance
-
Technical Account Manager
6 months ago
Kuala Lumpur, Malaysia Trend Micro Full timeWhen you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. - ABOUT TREND MICRO Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous...
-
Technical Account Manager
5 months ago
Kuala Lumpur, Malaysia UiPath Full timeLife at UiPath: The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving,...
-
Technical Account Manager Apac
5 months ago
Kuala Lumpur, Malaysia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Technical Manager
6 months ago
Kuala Lumpur, Malaysia UHY Malaysia Full time**Responsibilities**: - Read, research and interpret financial reporting and auditing standards, and develop technically sound recommendation, guidance notes and reference documents for financial reporting and auditing practices as internal reference. - Plan, manage and conduct internal training / briefing. - Performing technical administrative works in...
-
Technical Manager
6 months ago
Kuala Lumpur, Malaysia iMocha Sdn Bhd Full time**Title : Technical Manager** **Report to : General Manager** **Job Accountabilities** - Manage development team consisting of Technical Leads, Senior and Junior Software Engineers - To improve the tech team cohesiveness and to ensure teamwork, training, transition of technical stack as well as new technologies to the team - Delegate technical...
-
Tencent Cloud Technical Account Manager
3 months ago
Kuala Lumpur, Malaysia Tencent Full timeResponsibilities: About the Company Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services,...
-
Technical Account Manager
6 months ago
Kuala Lumpur, Malaysia f5 Full timeEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Role Overview: What you will do: - Project manage the installation and integration of F5 Distributed Cloud Bot Defense and other security...
-
General Accountant
7 months ago
Kuala Lipis, Malaysia Selinsing Gold Mine Manager Sdn Bhd Full timeJob Purpose Ensure that Accounts Payable and GL accounting processes are in line with established accounting systems, policies andprocedures, conforms to International Financial Reporting Standards (IFRS) and in full compliance with Malaysian Financial Reporting Standards (MFRS). Active involvement in the timely delivery of company financial reports,...
-
Audit Technical
6 months ago
Kuala Lumpur, Malaysia Anradus Pte Ltd Full timeIndustry/ Organization Type: Accounting Firm (Global) - Position Title**:Audit Technical & Training Manager**: - Working Location: Central - Working Hours**:5 days, Monday - Friday (8:45 AM - 5:30 PM)**: - Salary Package**:Basic up to $ 9,000 + Performance Bonus**: - Duration: Permanent **Key Responsibilities** - Produce technical publications; update...
-
Audit Technical
6 months ago
Kuala Lumpur, Malaysia Anradus Pte Ltd Full timeIndustry/ Organization Type: Accounting Firm (Global) - Position Title**:Audit Technical & Training Manager**: - Working Location: Central - Working Hours**:5 days, Monday - Friday (8:45 AM - 5:30 PM)**: - Salary Package**:Basic up to $ 9,000 + Performance Bonus**: - Duration: Permanent **Key Responsibilities** - Produce technical publications; update...
-
Technical Account Manager
5 months ago
Kuala Lumpur, Malaysia Oracle Full timeTechnical Account Manager - MY-2300053G **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** - ACS TAM - An Overview The ACS TAM organization consists of diverse, highly-skilled, specialized customer service professionals with experiences in program and project management, quality assurance,...
-
Technical Support Center Manager
5 months ago
Kuala Lumpur, Malaysia BD Full time**Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...
-
Technical Project Manager
5 months ago
Kuala Lumpur, Malaysia OL Vietnam Full time**MISSION**: The Technical Project Manager manages software implementation projects and serves as a liaison between the business and technical aspects of assigned projects. **Essential Functions**: - Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project. - Develops, maintains, and revises proposals for assigned projects...
-
Accounting Clerk
6 months ago
Kuala Lumpur, Malaysia ALFAMELI TECHNICAL SERVICES SDN. BHD. Full timeRequirement: MIn 1 year experience in Oil & Gas industries Job Description: MAIN FUNCTIONS Supports accounting operations by filing documents, reconciling statements and maintaining data within the financial/accounting system. Processes and codes billing and payroll. Prepares and verifies financial reports. Performs general bookkeeping tasks as needed. Works...
-
Cae Technical Manager
2 months ago
Kuala Lumpur, Malaysia CAD-IT Consultants (Asia) Full time**About CAD-IT**: Established in Singapore in 1991, our vision is to be the preferred Industry 4.0 partner to our valued customers and a key global contributor to the successful use of innovation and technology. Our mission is to provide world-class Industry 4.0 solutions, thereby helping our customers and their supply chains achieve greater innovation,...
-
Technical Account Manager Lead, Google Cloud
6 months ago
Kuala Lumpur, Malaysia Google Full time**Minimum qualifications**: - Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. - 10 years of experience in a customer-facing role, communicating with stakeholders, driving customer technical implementation or programs. - Experience managing, scaling, mentoring, and running a technical team. -...
-
Audit Manager
6 months ago
Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time**Responsibilities**: - Plan and conduct internal training relating to professional and regulatory standards - Maintain and develop tools, templates, and resources used by the audit and assurance department in performing their engagements - Update and enforce firm’s quality management policies and procedures - Monitor operating effectiveness of the...
-
Technical Account Manager, Google Cloud Consulting
6 months ago
Kuala Lumpur, Malaysia Google Full time**Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - 2 years of experience supporting customers in one of the following: cloud migration, cloud operations (e.g., launch/capacity planning, product release management), technical support,...
-
Technical Account Manager, Google Cloud Consulting
5 months ago
Kuala Lumpur, Malaysia Google Full time**Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - 2 years of experience supporting customers in one of the following: cloud migration, cloud operations (e.g., launch/capacity planning, product release management), technical support,...
-
Technical Supervisor
6 months ago
Kuala Lumpur, Malaysia UHY Malaysia Full time**Responsibilities**: - Read, research and interpret financial reporting and auditing standards, and develop technically sound recommendation, guidance notes and reference documents for financial reporting and auditing practices as internal reference. - Plan, manage and conduct internal training / briefing. - Performing technical administrative works in...