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Technical Account Manager
3 weeks ago
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Role Overview:
What you will do:
- Project manage the installation and integration of F5 Distributed Cloud Bot Defense and other security services for Fortune 500 companies.
- Proactively anticipate customer needs and facilitate project success
- Act as the primary representative between our customers and F5 Professional Services
- Develop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements.
- Develop models for resource planning and consumption as well as key performance metrics for project/program success.
- Communicate effectively; organise and juggle priorities; solve problems and make decisions that are right for customers; build teams and relationships
- Contribute to the development of standardized processes and best practices to ensure continuous improvement in the efficiency and effectiveness of the deployment process.
- Contribute active learnings from the field towards internal knowledge building.
What you will bring:
- Bachelor’s degree in Computer Science, Computer Networks, Information Systems, or a related engineering discipline OR equivalent industry work experience.
- 8 Years of system integration in complex environments preferably in the software/cybersecurity industry.
- Strong technical networking background and experience.
- Experience in a technical role involving web operations, incident response, customer support, system monitoring, or a similar role
- In depth technical expertise in one or more of the following areas: Data center networking, CDN, Application delivery controllers, Web Application Firewalls and load balancers.
- Understanding of TCP/IP, HTTP, HTML, Javascript, CSS and other technologies involved in delivering sophisticated web services.
- A customer-centric attitude and the ability to communicate well at all levels of an organization
- Strong communication, customer relationship, and project management skills.
LI-YO
Equal Employment Opportunity
.
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