Technical Account Manager

6 months ago


Kuala Lumpur, Malaysia f5 Full time

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:
What you will do:

- Project manage the installation and integration of F5 Distributed Cloud Bot Defense and other security services for Fortune 500 companies.
- Proactively anticipate customer needs and facilitate project success
- Act as the primary representative between our customers and F5 Professional Services
- Develop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements.
- Develop models for resource planning and consumption as well as key performance metrics for project/program success.
- Communicate effectively; organise and juggle priorities; solve problems and make decisions that are right for customers; build teams and relationships
- Contribute to the development of standardized processes and best practices to ensure continuous improvement in the efficiency and effectiveness of the deployment process.
- Contribute active learnings from the field towards internal knowledge building.

What you will bring:

- Bachelor’s degree in Computer Science, Computer Networks, Information Systems, or a related engineering discipline OR equivalent industry work experience.
- 8 Years of system integration in complex environments preferably in the software/cybersecurity industry.
- Strong technical networking background and experience.
- Experience in a technical role involving web operations, incident response, customer support, system monitoring, or a similar role
- In depth technical expertise in one or more of the following areas: Data center networking, CDN, Application delivery controllers, Web Application Firewalls and load balancers.
- Understanding of TCP/IP, HTTP, HTML, Javascript, CSS and other technologies involved in delivering sophisticated web services.
- A customer-centric attitude and the ability to communicate well at all levels of an organization
- Strong communication, customer relationship, and project management skills.

LI-YO

Equal Employment Opportunity

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