Technical Account Manager Lead, Google Cloud

6 months ago


Kuala Lumpur, Malaysia Google Full time

**Minimum qualifications**:

- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
- 10 years of experience in a customer-facing role, communicating with stakeholders, driving customer technical implementation or programs.
- Experience managing, scaling, mentoring, and running a technical team.
- Experience working across business units internally and at enterprises.

**Preferred qualifications**:

- Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
- Ability to present technical materials effectively to diverse stakeholder groups and engage with executives of large enterprises on both technical and non-technical matters.
- Ability to communicate in Mandarin/Bahasa or Indonesia/Bahasa Melayu fluently as it is a customer-facing role that requires interactions in Mandarin/Bahasa or Indonesia/Bahasa Melayu.

**About the job**:
As a Technical Account Manager (TAM) Lead, you will work on the customer-facing skills, leadership and technical acumen to help customers adopt Google Cloud products. You will lead the successful adoption of Google Cloud TAM Services for Enterprise organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Vertix AI, and more.

In this role, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize the relationship management skills and technical credibility to effectively communicate at all levels of the organization. You will travel domestically and internationally up to 25% of the time.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development.
- Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps.
- Plan for customer events and launches, partnering with Support and Engineering teams to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
- Set the standard for successful delivery and execution on customer engagements. Share best practices with counterparts in other hubs and emphasize shared success across the team and across hubs.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.



  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - 2 years of experience supporting customers in one of the following: cloud migration, cloud operations (e.g., launch/capacity planning, product release management), technical support,...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a technical project management or a customer-facing role. - 2 years of experience supporting customers in one of the following: cloud migration, cloud operations (e.g., launch/capacity planning, product release management), technical support,...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor’s degree in Computer Science, Engineering, related technical field, or equivalent practical experience. - 5 years of experience in a customer-facing role interfacing with stakeholders, driving customer technical implementation, or transformation programs. - Experience working across business units internally and at...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 13 years of experience in tech sales to public sector customers. - 13 years of experience in sales in the technology industry with SaaS, PaaS, or IaaS products and platforms. - 5 years of experience in the Public Sector segment. - Experience engaging with accounts, selling...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience.- 15 years of experience with field sales in the technology industry. **Preferred qualifications**: - Experience with commercial and legal negotiations working with Procurement, Legal, and Business teams. - Experience working with and managing partners in implementation...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - 7 years of experience promoting analytics, data warehousing, or data management software. - Experience executing commercial and legal agreements with procurement, legal, and business teams. - Experience planning, pitching, and executing a territory sales strategy. - Experience working with sales engineers and customer technical...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - 7 years of experience promoting analytics, data warehousing, or data management software. - Experience executing commercial and legal agreements with procurement, legal, and business teams. - Experience planning, pitching, and executing a territory sales strategy. - Experience working with sales engineers and customer technical...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 8 years of experience selling into enterprise companies and managing strategic business with them. - Experience working towards business goals in Software as a Service (SaaS) sales. - Experience building customer relationships at an executive level, and delivering results...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 8 years of experience selling into enterprise companies and managing strategic business with them. - Experience working towards business goals in Software as a Service (SaaS) sales. - Experience building customer relationships at an executive level, and delivering results...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - 12 years of experience selling into enterprise companies and managing existing business with them. - Experience working towards business goals in Software as a Service (SaaS) sales. - Experience building customer relationships at an executive-level, and delivering results in a cross-functional/matrixed environment. **Preferred...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us **Responsibilities**: - Manage and maintain our organization's Google Workspace and Google Cloud Platform infrastructure. - Set up and manage user accounts, groups, and permissions. - Manage domains and ensure the security and integrity of our data. - Provide technical support and...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor's degree in Computer Science, a related technical field or equivalent practical experience. - 4 years of experience in general software programming in Java, C/C++, Python, Go, database design and SQL. - Ability to communicate in English and Japanese fluently. **Preferred qualifications**: - Experience with Android...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor's degree in Computer Science, or equivalent practical experience. - 5 years of experience planning infrastructure modernization as a technical consultant, technical pre-sales engineer, or enterprise architect. - Experience leading IT strategy discussion and design cloud adoption plans. **Preferred qualifications**: -...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. - 4 years of experience working in IT strategy. - Experience planning infrastructure modernization as a technical consultant, technical pre-sales engineer, or enterprise architect. **Preferred qualifications**: - Master's...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. - 4 years of experience working in IT strategy. - Experience planning infrastructure modernization as a technical consultant, technical pre-sales engineer, or enterprise architect. **Preferred qualifications**: - Master's...


  • Kuala Lumpur, Malaysia Google Full time

    **Minimum qualifications**: - 15 years of experience with technical teams project management, engineering, and construction of Hyperscale data centers or mission facilities - 10 years of experience with data center equipment/environments (e.g., civil/structural, electrical switchgear, generators, chillers, security monitoring) - Ability to speak and write...


  • Kuala Lumpur, Malaysia Tencent Full time

    Responsibilities: About the Company Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services,...

  • Cloud Administrator

    6 months ago


    Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    **ABOUT US** We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. **ABOUT CLIENT** Our client is a Tier-1 System Integrator and global leader in providing...

  • Technical Lead

    6 months ago


    Kuala Lumpur, Malaysia Xsolla Full time

    Xsolla KL is in search of a Tech Lead for Xsolla Mall team. We are looking for someone who is ready to steer the technical direction of our product, while supporting and managing a passionate development team. If you're seeking to work on a promising product, within a multicultural team, thrive in open and healthy communication, and are dedicated to...


  • Kuala Lumpur, Malaysia Trend Micro Full time

    When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. - ABOUT TREND MICRO Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous...