Front Office Executive

5 months ago

Kuala Lumpur, Malaysia Berjaya Times Square Hotel, Kuala Lumpur Full time

**JOB DESCRIPTION**
- Delivers the basic standards and provide exceptional guest service at all times.
- Maintains positive guest and colleague interactions with good working relationships.
- Meets and greets all guests and assists with registrations.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
- Register hotel's guests in accordance with Front Office policies and procedures.
- Understands rate structure and promotional rates available.
- Be familiar with the hotel’s products and services and policies.
- Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
- To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocation.
- Ensures that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed.
- Ensure welcome cards and keys for arrival FIT guests are being prepared.
- Works closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance.
- Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
- Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.
- Assists the Duty Manager in efficiently managing the department to provide a courteous, professional, efficient and flexible service at all times.
- Liaises with Housekeeping and other related departments on daily operation.
- To update and maintain efficiently the current room status and to inform the Duty Manager, should their attention are needed.
- Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.
- To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests.
- To coordinate with Housekeeping department to solve room discrepancies.
- To be able to propose and initiate better procedures of performing operation tasks.
- Ensures the strict control of room keys.
- Reports “Lost and Found” items.
- To be familiar with the Front Office computer system and coordinate with IT Manager with periodical system maintenance.
- Responds to changes in the Front Office function as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.

**JOB REQUIREMENTS**
- Minimum SPM or Diploma in Tourism Management.
- Excellent communications skill for both written and verbal. Multiple language skills are preferred.
- Able to work under pressure.
- Self-starter, results oriented and also a team player.
- Pleasant personality with good organisational skills.
- Good problem solving skills.
- Independent and self-motivated with good communication, presentation and interpersonal skills.

**Job Type**: Permanent

**Salary**: From RM2,500.00 per month

**Benefits**:

- Meal provided
- Opportunities for promotion

Schedule:

- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs

Application Question(s):

- What is your current salary ?
- What is your expected salary ?

**Experience**:

- Hotel Front Desk: 2 years (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)
- Arabic

**Job Type**: Permanent

Pay: From RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift

**Experience**:

- Front desk (Hotel): 2 years (preferred)

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