Management Executive

3 days ago

Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

**Position**: MANAGEMENT EXECUTIVE - ROOMS (Full time #538998)

**Property / Office**: Mandarin Oriental, Kuala Lumpur

**Location**: Kuala Lumpur, Malaysia

**The Role of the Management Executive - Rooms**

The Management Executive - Rooms reports directly to Director of Rooms (DOR) and Hotel Manager (HM).
- Act as a liaison between other departments and the Rooms Division teams.
- Perform any other reasonable duties as required by Hotel Manager, Director of Rooms and Department Heads from time to time.
- Stay current with developments and procedures in the hotel by attending Front Office and Housekeeping daily briefings.
- To attend to Rooms Division monthly meetings, take meeting minutes, follow up with stakeholders on actions required, and meeting deadlines.
- To attend scheduled meetings as required by HM, DOR & Department Heads.
- Support, if required, to prepare daily briefings.
- To support DOR on the transformation and operational changes including new projects or systems to be implemented.
- Support lobby duty as required by HM, DOR or Department Heads.
- Inspect public areas or guest rooms as required by DOR or Department Heads.
- Prepare and support Director of Rooms Administration works such as Memorandums, letters, month-end comments, budget, Quality audits, FLHSS guidelines, etc.
- Prepare and support Front Office related Administration works such as Memorandums, letters, purchase requisition, minutes, training reports, personnel requisition, upsell reports, Quality audits, FLHSS guidelines, CSAQ audits, etc.
- Prepare and support Housekeeping team related Administration works such as Memorandums, letters, purchase requisition, minutes, training reports, personnel requisition, upsell reports, Quality audits, FLHSS guidelines, etc.
- Make suggestions to improve the administrations and operations.
- Keep information confidential.
- Keep the Hotel Manager, Director of Rooms and rest of the team informed of any relevant information.

**General**
- Aim to achieve his or her personal and company goals.
- Effective Time management.
- Ensure proper grooming standards as per the hotel’s standards.
- Take ownership and be responsible.
- Respect data privacy and guest personal information
- Shares experiences and best practices
- Act all time with customer (internal and external) legendary services based on our LQEs & Pillars
- Go above and beyond duties to satisfy our internal and external guests’ needs.

**Preferred Qualifications & Skills**
- Degree / Diploma in Hotel Management.- Minimum 2 years in similar position.- Work independently under minimum supervision.- Analytical, meticulous and organized.-
- Self-motivated and a self-starter.- Must have the working rights in Malaysia.

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:
Malaysia work authorization is required for this position.

**Advertised**: 08 Apr 2024 Singapore Standard Time
**Applications close**: 31 May 2024 Singapore Standard Time

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