Recovery Officer

1 month ago


Subang Jaya, Malaysia Radius GSA SDN BHD Full time

For Registration Please

**WhatsApp Cik Siti 013-9900503**
- 1) Name:

- 2) Age:

- 3) Available date for walk-in interview:
**Job Location**:

- Subang Jaya, Selangor Darul Ehan

**Working Time**:

- 9am - 6.30pm (Mon - Friday)

**Public Holiday**:

- 12 day Gazetted Public Holiday

**Wages**:

- RM2,000.00 ( Per month)

Attendance Allowance:

- RM200

Remunation benefit:

- EPF, Socso, EIS, PCB

**Recovery Officer (Call Centre)**:
1. Deliver excellent customer experience (Via all communication channels.)

2. Handle inquires from customer with regards to collection.

3. Conceptualize business strategy and improvisation of Collection workflow.

4. Identify efficient way to enable excellent collection.

5. Actively assist in leading, organizing, motivating, and coordinating day to day workflow activities of team members together with respective managers/leads

6. Perform any ad-hoc duties required by supervisor.

7. Keep track of assigned accounts to identify outstanding debts.

8. Plan course of action to recover outstanding payments.

9. Locate and contact debtors to inquire of their payment status.

10. Negotiate payoff deadlines or payment plans.

11. Handle questions.

12. Investigate and resolve discrepancies.

13. Create trust relationships with debtors, when possible, to avoid future issues.

14. Update account status and database regularly

15. Alert superiors of debtors unwilling or unable to pay when necessary.

16. Comply with requirements when legal action is unavoidable.

17. Training and on-boarding new call center agent

18. Status report final collection.

**Salary**: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus


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