Manager , Member Relation
2 weeks ago
Contract type:
- Permanent- Location:
- Kuala Lumpur- Specialisation:
- Business Process Outsourcing & Global Business Service- Reference:
- PR/156341- Contact details:
- Shuya Looi- Job published:
- December 01, 2023 11:43**Responsibilities**:
- Lead in the development and monitoring of MR Strategies & Sales Communication towards achieving company set objectives.- Member Relations- To lead in the development, implementation, monitoring and reporting of Member Services Strategies toward achieving company set objectives. This involves the development of a Member Services plan, within approved budget, to improve operational process, controls, quality, compliance and relevant initiatives to ensure smooth operational continuity toward delivering highest member satisfaction experience.
- MR Communications & liaisons- The key point of contact of members/distributors to answer queries and resolve first level issue.
- To attend / participate in meetings (Management / SCOP (Supply Chain Operations Planning) / GTS)
- Work Closely with GBS to ensure information is cascaded (promotions, FAQ & etc.)
- To lead in Member Services related activities in Supervisor annual Requalification process.
- Key liaison with regional team in understanding global or regional directions. To localize initiatives, eg translation, where applicable to ensure optimal outcome.
- Key liaison with GBS team to ensure the team in GBS got the updated info/ flow i.e changing 3PL warehouse/ courier company, promotions, qualifications etc.
- Training & Orientation- To provide system or sales & marketing plan trainings to new joiner & distributors
- System Management & Ordering (monthly)- To ensure systems are all connect & function properly.
- To Set up, Conduct UAT & BRD review for new request / project. (Promotion Tracker, ETS, Cash Voucher Set Up & Others)
- To manage ordering system & ensure all orders are completed into Oracle.
- Communications & Announcements (weekly, monthly & ad-hocs)- Contents are consolidated from Local & Regional Sales, Marketing, BD and Other depts
- Announcements in 3 languages
- Local & Regional Back to Back Major Events
- To support general newsfeed from Local & Regional Sales, Marketing, BD and Other depts
- Key Person to Set schedules for: Meetings & Calls (S&P Meetings, Sales team meetings, etc.)
- To create & translate all announcements into 3 languages (Supervisor Requalification letter, Renewal Letter, WW HMP List, Inheritance Documents, international business information and other business-related forms & documents)
- To prepare & generate reports & metrics (Member’s Generation, Gender, Age & etc.)
- Liaison - Main contact and liaison to Founders Circle and Chairman’s Club (FCCC), Country S&P Committees. The frequency of communication is HIGH and includes booking flight tickets, ground transfer arrangements, accommodations & claims.
Sales & Promotion- Preparation, Tracking & Reporting:
- Budgeting & vendor management: Key person to work with regional GSS / Local Vendors on promotion items (sourcing & negotiation)
- Preparation, service agreements (with Legal), PO, PR, and Payments (Vendors / FP&A / Finance)
- Promotion items inventory tracker & delivery (Warehouse & Supply chain / Delivery services)
- Supporting in gift management & reimbursement for Local & Regional. (High frequency. Supporting 6 regions)
- Support in the audit process
Other Responsibilities include:
- Involves in IT-related systems that support members’ experience. (Promotion Tracker, UAT Testing, Communication via websites & Others)
- To participate, support and lead where relevant to ensure the optimal success of key local events and where required support regional events.
- To lead, motivate, coach and develop the team members to bring out their best potential and grow with the organization
- To continuously be abreast, explore advancements (eg: I-Kiosk) and provide recommendations to the management in adopting improved skills, technology or training to improve team effectiveness. Recommendations should include objectives, investment requirement and measurement metrics.
**Job Requirements**
- At least 5 years in managerial experience, preferably in direct selling or MLM or MS.
- Preferably University Graduate or equivalent
- Flexible, well-organized with excellent time-management skills, strong leadership
- Ability to keep high morale within the department, develop and motivate staff and be an excellent role model for others.
- Good tri-lingual communication skills English, Chinese and Malay due to the market in charge.
- Excellent interpersonal skills, able to work effectively across all levels of the organization.
- Excellent problem solving skills. Handle problems in a positive manner and establish rapport with distributors while maintaining professionalism.
- Must be able to travel internationally as deemed required (estimate around 3 times per year)
- Computer literacy (Word/Excel/Powerpoint)
- Able to operate well and manag
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