Intake Care Associate

3 weeks ago

Kuala Lumpur, Malaysia The Cigna Group Full time

Cigna is one of the world’s leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific.

Cigna Global Health Benefits (CGHB) is an integral part of Cigna's growing international businesses. Product types include: Medical, Dental, Vision, Life, AD&D, Disability, Travel, etc., sold to groups and individuals. We have approximately 1 million medical members around the world.

**YOUR JOB**
- You are a member of the Integrated Health Team, servicing the International Organisations. More specifically you’ll take part in the CARE team, a team of non-clinically trained staff, and close work together with the CARE teams worldwide (Antwerp - Madrid - Kuala Lumpur - Singapore - Greenock - Nairobi)
- You are responsible for the timely sending of all Guarantees of Payments together with your colleagues. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. To be able to provide this confirmation, the following steps are necessary:

- You analyse requests for medical treatments and hospitalizations. You verify the patient’s extent of cover, our relationship with the provider, the need for medical review and the costs. You monitor the file from an administrative perspective and work in close cooperation with the Care Coordinators and Case Managers.
- You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.
- You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
- All our clients and medical providers are internationally located. Therefore you manage the English language well, both spoken and written.

**YOUR PROFILE**
- You are fluent in English, both spoken and in writing, and fluent in either French, German, Italian or Portuguese.
- You have an analytical mind.
- You work in an accurate and independent way.
- You can work against deadlines.
- You are stress resistant.
- You are a team player.
- Work experience in a medical environment is a plus, though not required.

**What we require**:

- You are able to commit to 6 week induction training from start.

**What’s in it for you?**

We recognise we wouldn’t be where we are today without our employees, that’s why we offer such excellent benefits designed to suit you as and when you need them:

- Hybrid role.
- IT Kit - We will set you up with home working resources.
- Private Medical and Dental Insurance.
- Life Assurance.
- Flexible dress code - It’s not about what you wear, it’s about what you can do so why not be comfortable doing it.

**What makes Cigna different from other employers?**

We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all.

We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.

Plus much more

**About Cigna Healthcare**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

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