Associate, Customer Care

6 months ago

Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

Associate, Customer Care (Counter)

**Discover the GREAT in your career.**

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative, **and **Involvement** - from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

**Integrity, Initiative, **and **Involvement **is what guides us. It is what makes us do the right thing, take the lead, and choose 'we' over 'me'. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team as **Associate, Customer Care-Counter.**

**Job Purpose**
- Responsible for the operation of Customer Service Department for Counter Service.
- Primarily attending to walk in customer, agents & Runners at the utmost professional manner.
- Build good interpersonal and public relationship with all customers.
- Provide effective services to Customers, agents and internal departments.
- Meeting various TAT, customer satisfactory standards and comply to various company guidelines.
- Compliance with company policies on underwriting, requirement and authority limit.

**The Job**
- To attend to customer/agents enquiries via the Counter and ensure prompt attention to all counter enquiries.
- Collect premium payment (Credit Card & Giro).
- Issue insurance contract (Motor and Non-Motor NB, Renewal, End or Cancellation MMIP).
- Handle Bulk Payment submission and prepare quotation for Personal Lines products.
- Segregate and batch scanning request Slip(SRS) documents for scanning purposes.
- Underwrite new business/ renewal submission by customers for standard risk.
- To check all proposals and relevant documents on PDPA, AMLA, FSA are all in order before submission for batching.
- Responsible for delivery of customer service standards-SOP.
- Assume other related responsibility as may be directed by management.
- Involvement of Customer & Marketing activities (whenever required) and involvement in adhoc task from HOD (whenever required)
- Adherence to Internal Quality and Training model/methodology, e.g. Demonstrate exceptional service delivery by meeting or exceeding the Quality Target.
- Adhere to all policies and guidelines.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.

**The Person**:

- Degree in any discipline or insurance qualification eg CMII, AMII or DMII
- Experiences in customer service; preferably in motor/non-motor insurance.
- Good command of English language[both spoken and written]
- High level of integrity, takes accountability of work and good attitude over teamwork
- Takes initiative to improve current state of things and adaptable to embrace new changes

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

**Location**:GEGM HQ

**Entity**:Great Eastern General Malaysia

**Employment Type**:Permanent

**About Great Eastern**

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people's lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG ris

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