Customer Service Executive Mandarin July Intake
6 months ago
**Salary**: RM4000 + Allowances
**Location**: NU Tower Sentral | Ara Damansara
**Working Days**: 5 days, 2 days off
**Working Hours**: Rotational Shift
**Project**:Social Media | Air lines | Telco
**REQUIREMENTS**:
- At least have SPM or SKM Level 3 certificate.
- Able to handle Taiwan, Hong Kong, Malaysia market.
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
**Job Types**: Full-time, Permanent
Pay: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Retention bonus
- Signing bonus
- Tips
**Language**:
- Mandarin (preferred)
- Cantonese (preferred)
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