Production Support
3 weeks ago
**Role and responsibilities**
- Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
- Support diverse jurisdictions comprising of SG, MY, CN, International
- Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
- Respond on time to the queries raised by various business units.
- Perform impact analysis of enhancements/projects that will impact supported systems.
- Participate in Disaster Recovery and Business Continuity exercises.
- Have a quality mind-set with prevention attitude to attain zero defects
- Able to support SIT/UAT/PROD/DR deployment, with DevOps
- Able to support relevant software/platform/database upgrade for the systems.
- Work with various clusters (Infra, DBA, Network, Data Centre) and coordinate whenever any production issue & Batch recovery.
**Requirements**:
- Technically competent in Tagetik CCH, SQL & Hyperion Modules such as Hyperion Essbase, Hyperion Financial Management & FDM, SmartView.
- Technically competent in Unix/Linux/Windows, MS SQL, JBoss, Batch & Shell scripting.
- Last 3 years of relevant experience in banking/financial services industry
- Strong experience in banking/financial services industry
- Demonstrable analytical skills with deep knowledge Production Support Environment.
- Incident, problem, and service Outage management experience is Plus.
- Good Communication and Articulation Skills.
**Job Types: Full-time, Contract**
**Contract Duration: 12 months (renewable)**
**Work Location: Kuala Lumpur**
**Salary: Open for negotiation**
**Job Types**: Full-time, Contract
Contract length: 12 months
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
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