Production Support Lead

3 weeks ago

Kuala Lumpur, Malaysia FNZ Full time

Role Description
- Production Support Lead Developers at FNZ own the pipeline of work required to resolve issues and complete build assigned to Production Support. They will liaise with internal and external stakeholders to ensure maintenance and continuous improvement of platforms is included as part of the release process.
- Team Responsibilities
- The team are responsible for:

- Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
- Release & Change Management - support testing and release process for production fixes.
- Service Transition - facilitate the transition between project support and production support for all change
- Service Level Management - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
- Specific Role Responsibilities
- Technical Leadership
- Takes technical responsibility across all stages and iterations of software development within Production Support.
- Plans and drives software development activities to ensure maintenance and continuous improvement of platforms is included as part of the release process.
- Adopts and adapts appropriate software development methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
- Contributes to the development of organisational policies, standards, and guidelines for software development.

Development
- Analyse and resolve defects that have been introduced to our platforms;
- Interpret complex financial business processes and resolve issues with, or improve these processes, in line with existing business requirements
- Work with Analysts, Client Services and Operations to analyse and provide information on core system processes
- Collaborate with other developers to make sure that the solutions developed are robust and in-line with the business rules and requirements;
- Support new functionality during testing and in production; and
- Ensure code is designed and built in a reusable manner and adheres to FNZs standards.
- Work on continuous process improvement projects to create efficiencies across the business

Design / Quality
- Provide solutions and recommendations for the resolution of technical issues that arise and ensure solutions meet the original technical specifications and design requirements;
- Adhere to the defined procedures for code management, code reviews, coding standards, naming conventions and security standards;
- Write automated unit tests for any newly created code; and
- Perform manual unit testing to ensure any changes made to the system are of a high standard and the system hasn’t regressed.

Collaboration / Communication
- Promote the production support team both internally and externally. Ensure that creative solutions, tight code, tough problems solved are called out appropriately to the developer community, and where they lead to visible outcomes, to the broader FNZ teams and clients; and
- Collaborate with other developers to share knowledge, best practices, useful technology, and opportunities for cross-project system design / solutions.

Technology
- Keep abreast of latest and/or relevant technologies, tools and methods. Identify adoption of technology, tools and methods best suited to FNZ;
- Proactively resolve technical (environmental, coding) issues that impede the operation of a live production platform progress. Assist in the resolution of technical issues when requested by other developers; and
- Create novel solutions to problems by incorporating cutting edge technology or generic concepts.

Performance Assessment
- Availability - uptime during core and non-core hours
- Performance - performance metrics during core and non-core hours
- Reliability - test results and performance during real failure events
- KPI reporting - performance against team KPIs and individual KPIs as agreed
- About FNZ_
- FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back._
- We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution._
- We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA)._
- Together with our customers, we help over 20 million people from all wealth segments to invest in their future._

  • Production Support Lead

    2 weeks ago

    Kuala Lumpur, Malaysia FNZ Group Full time

    Production Support Lead Your expertise comes to the forefront in Incident & Problem Management, where you lead the analysis, investigation, diagnosis, and problem-solving efforts to identify, troubleshoot, and resolve production issues. Additionally, your involvement in Release & Change Management is crucial, as you support the testing and release processes...

  • Production Support Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Group Full time

    Production Support LeadYour expertise comes to the forefront in Incident & Problem Management, where you lead the analysis, investigation, diagnosis, and problem-solving efforts to identify, troubleshoot, and resolve production issues. Additionally, your involvement in Release & Change Management is crucial, as you support the testing and release processes...

  • Production Support Lead

    2 weeks ago

    Kuala Lumpur, Malaysia FNZ Full time

    Your expertise comes to the forefront in Incident & Problem Management, where you lead the analysis, investigation, diagnosis, and problem-solving efforts to identify, troubleshoot, and resolve production issues. Additionally, your involvement in Release & Change Management is crucial, as you support the testing and release processes for production fixes....

  • Technical Support Lead

    2 months ago

    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI productsabout the companyYour future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

  • Technical Support Lead

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI products about the company Your future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

  • Technical Support Lead

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI products about the company Your future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

  • Technical Support Lead

    4 weeks ago

    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI productsabout the companyYour future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

  • IT Production Support Team Lead

    3 weeks ago

    Kuala Lumpur, Malaysia Ambition Full time

    **Job details**: Posted 27 November 2023 SalaryRM10000.00 - RM150000.00 per month LocationKuala Lumpur Job type Permanent DisciplineTechnology & Digital Reference266119_1701055466 **Responsibilities**: - Oversees team members' responsibilities for incidents, service requests, and proactive tasks, ensuring that each is properly managed within agreed...

  • IT Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia SOFTENGER Full time

    Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

  • Accountant Team Lead

    4 weeks ago

    Kuala Lumpur, Malaysia CCS Support Sdn. Bhd. Full time

    Looking for Senior position in Accounting, must have 4-5 years experience Must have audit experience, administer multiple entities is preferred. **Responsibilities**: - Perform system monthly bank reconciliation - Multiple companies account management - Download and or data entry credit card transactions - Record payroll entries - Prepare adjusting...

  • Product Support Analyst

    1 week ago

    Kuala Lumpur, Malaysia Sabre Full time

    Job Family: Product Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...

  • Product Support- Team Lead

    6 days ago

    Kuala Lumpur, Malaysia FCM Full time

    **Job no**: 520987 **Brand**: FCM **Work type**: Full time **Location**: Bangalore, India, Kuala Lumpur, Malaysia **Categories**: Corporate & Group Travel Job Purpose: The Senior Product Support Engineer & Team Leader is the primary point of contact for end users requiring advanced technical assistance, issue resolution, and service requests. This role...

  • Accountant Team Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CCS Support Sdn. Bhd. Full time

    Looking for Senior position in Accounting, must have 4-5 years experienceMust have audit experience, administer multiple entities is preferred.Responsibilities: Perform system monthly bank reconciliation Multiple companies account management Download and or data entry credit card transactions Record payroll entries Prepare adjusting entries Research and...

  • P2p Specialist

    3 weeks ago

    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...

  • IT Production Support Team Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ambition Full time

    Job details:Posted 27 November 2023SalaryRM RM per monthLocationKuala LumpurJob type PermanentDisciplineTechnology & DigitalReference266119_ Responsibilities: Oversees team members' responsibilities for incidents, service requests, and proactive tasks, ensuring that each is properly managed within agreed upon operational level agreements (OLAs). Responsible...

  • Product Support Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sabre Full time

    Job Family:Product SupportSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...

  • Fundraising Specialist Intern

    4 weeks ago

    Kuala Lumpur, Malaysia SG Support Full time

    Job Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...

  • Product Support- Team Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FCM Full time

    Job no: 520987Brand:FCMWork type: Full timeLocation: Bangalore, India, Kuala Lumpur, MalaysiaCategories: Corporate & Group TravelJob Purpose:The Senior Product Support Engineer & Team Leader is the primary point of contact for end users requiring advanced technical assistance, issue resolution, and service requests. This role demands a higher level of...

  • Production Support Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia Encora Full time

    Production Support Analyst Important Information Location: Kuala Lumpur Experience: Minimum 3 years of relevant experience Job Mode: Contract Work Mode: On-site Responsibilities and Duties - First level of technical support for all reported incidents. - Take ownership of reported incident from evaluation to recovery. - Trigger the execution of existing...

  • Full-time Production Assistant

    3 weeks ago

    Kuala Lumpur, Malaysia Attitude Models & Production Sdn Bhd Full time

    **About us** Established in year 2011, 'ATTITUDE Models & Production' aptly known as 'ATTITUDE, is a leading scouting and placement agency creating international careers in the fashion industry. - Negotiation with talents and models, finding solutions to upcoming challenges and issues to resolve - Development of Talent/Model’s library by scouting more new...