Production Support Lead

3 weeks ago

Kuala Lumpur, Malaysia FNZ Full time

Role Description
- Production Support Lead Developers at FNZ own the pipeline of work required to resolve issues and complete build assigned to Production Support. They will liaise with internal and external stakeholders to ensure maintenance and continuous improvement of platforms is included as part of the release process.
- Team Responsibilities
- The team are responsible for:

- Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
- Release & Change Management - support testing and release process for production fixes.
- Service Transition - facilitate the transition between project support and production support for all change
- Service Level Management - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
- Specific Role Responsibilities
- Technical Leadership
- Takes technical responsibility across all stages and iterations of software development within Production Support.
- Plans and drives software development activities to ensure maintenance and continuous improvement of platforms is included as part of the release process.
- Adopts and adapts appropriate software development methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
- Contributes to the development of organisational policies, standards, and guidelines for software development.

Development
- Analyse and resolve defects that have been introduced to our platforms;
- Interpret complex financial business processes and resolve issues with, or improve these processes, in line with existing business requirements
- Work with Analysts, Client Services and Operations to analyse and provide information on core system processes
- Collaborate with other developers to make sure that the solutions developed are robust and in-line with the business rules and requirements;
- Support new functionality during testing and in production; and
- Ensure code is designed and built in a reusable manner and adheres to FNZs standards.
- Work on continuous process improvement projects to create efficiencies across the business

Design / Quality
- Provide solutions and recommendations for the resolution of technical issues that arise and ensure solutions meet the original technical specifications and design requirements;
- Adhere to the defined procedures for code management, code reviews, coding standards, naming conventions and security standards;
- Write automated unit tests for any newly created code; and
- Perform manual unit testing to ensure any changes made to the system are of a high standard and the system hasn’t regressed.

Collaboration / Communication
- Promote the production support team both internally and externally. Ensure that creative solutions, tight code, tough problems solved are called out appropriately to the developer community, and where they lead to visible outcomes, to the broader FNZ teams and clients; and
- Collaborate with other developers to share knowledge, best practices, useful technology, and opportunities for cross-project system design / solutions.

Technology
- Keep abreast of latest and/or relevant technologies, tools and methods. Identify adoption of technology, tools and methods best suited to FNZ;
- Proactively resolve technical (environmental, coding) issues that impede the operation of a live production platform progress. Assist in the resolution of technical issues when requested by other developers; and
- Create novel solutions to problems by incorporating cutting edge technology or generic concepts.

Performance Assessment
- Availability - uptime during core and non-core hours
- Performance - performance metrics during core and non-core hours
- Reliability - test results and performance during real failure events
- KPI reporting - performance against team KPIs and individual KPIs as agreed
- About FNZ_
- FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back._
- We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution._
- We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA)._
- Together with our customers, we help over 20 million people from all wealth segments to invest in their future._

  • Production Support Lead

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source Inc. Full time

    Job SummaryWe are seeking a skilled Production Support Lead to join our team at Net2Source Inc. in Kuala Lumpur, Malaysia. As a key member of our technical operations team, you will be responsible for leading and mentoring the L2 production support team, collaborating with development and infrastructure teams, and driving continuous improvement initiatives...

  • Product Support Team Lead

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zalora Full time

    About the RoleZalora is Asia's leading online fashion, beauty and lifestyle destination. We are seeking a highly skilled Product Support Senior to join our Technology team.The successful candidate will oversee and manage the Product Support function to ensure requests and inquiries are handled within Service Level Agreements (SLAs). You will lead a team of...

  • Product Support Team Lead

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full time

    ZALORA Group is seeking a Product Support Senior Manager to oversee and manage the Product Support function within Zalora's Technology team.Key Responsibilities:Lead a team of support representatives in handling customer inquiries and issues.Set goals and targets for the support team and track daily, weekly and monthly performance against agreed SLAs.Ensure...

  • Senior Product Support Lead

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zalora Full time

    About the RoleWe are seeking a highly skilled and experienced Product Support Senior to join our Technology team at ZALORA Group. As a leader in our department, you will be responsible for overseeing and managing the Product Support function to ensure that requests and inquiries are handled within Service Level Agreements (SLAs).Key Responsibilities:Lead and...

  • IT Production Support Delivery Lead

    3 weeks ago

    Kuala Lumpur, Malaysia Uob Innovation Hub 2 Sdn Bhd Full time

    **Responsibilities**: - Job Responsibilities- Accountable for deliveries from UOB KL center and setup and manage agreed SLAs - Overseeing team’s responsibility for incidents, service requests & proactive tasks and ensure each of them are properly managed within agreed OLAs - Collaborate with other leads to review patterns on repeated incidents, gaps in...

  • Senior Java Production Support Lead

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full time

    Senior Java Production Support Lead - FISHCLTech Federal Territory of Kuala Lumpur, MalaysiaAbout the roleJoin HCL Technologies Malaysia SDN BHD as a full-time Senior Java Production Lead to oversee and manage the production environment for mission-critical Java applications. The ideal candidate will have in-depth expertise in FIS Open Payment Framework,...

  • Product Support Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ADP Full time

    About the Role:The successful candidate will possess at least 4-6 years of experience in technical support and helpdesk roles. They will demonstrate excellent problem-solving, coordination, and interpersonal skills, driving results and deliveries. Additionally, they will showcase leadership in customer service and customer communication, being target-focused...

  • IT Production Support Delivery Lead, Gips

    4 weeks ago

    Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • MY -- Lead Product Support Engineer

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ADP, Inc. Full time

    ADP is hiring Lead Product Support Engineer for Malaysia.Are you all about the follow up and follow through that helps you and your clients achieve serious results?Do you derive joy out of helping others uncover creative solutions to complex problems?Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as...

  • MY -- Lead Product Support Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ADP Full time

    ADP is hiring Lead Product Support Engineer for Malaysia.Are you all about the follow up and follow through that helps you and your clients achieve serious results?Do you derive joy out of helping others uncover creative solutions to complex problems?Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as...

  • Product Support Leader

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full time

    About Our TeamWe are a dynamic and innovative team at ZALORA Group, dedicated to delivering exceptional customer experiences. We are passionate about fashion, beauty and lifestyle, and we strive to provide the best possible service to our customers.We are seeking a highly skilled Senior Product Support Manager to lead our Product Support function within...

  • IT Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia SOFTENGER Full time

    Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

  • Production Support Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    About the RoleWe are seeking a highly skilled Production Support Specialist to join our team. As a key member of our IT operations, you will be responsible for ensuring the stability and security of our production systems.Key ResponsibilitiesProvide 24X7 support for production technical issues and critical incidents.Lead and manage obsolesces,...

  • IT Production Support Team Lead, Gips

    4 weeks ago

    Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Learning Product Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Barton Partnership Full time

    Purpose of RoleThe Learning Product Lead will play a role in leading, designing, building, and scaling one of the company's four high-impact learning products - Company Leader, Sales Excellence, Delivery Excellence, Early Careers.This role requires a learner-centric approach to product development, ensuring that learning experiences are engaging, relevant,...

  • Policy Servicing and Product Support Team Lead

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

    Leadership OpportunitiesAbout Our CompanyWe are a dynamic and innovative life insurance company committed to delivering exceptional customer experiences.Job DescriptionThe Head of Customer Service Operations is responsible for leading our Policy Servicing and Product Support team to ensure successful delivery of Divisional Projects key deliverables for...

  • Product Support- Team Lead

    6 days ago

    Kuala Lumpur, Malaysia FCM Full time

    **Job no**: 520987 **Brand**: FCM **Work type**: Full time **Location**: Bangalore, India, Kuala Lumpur, Malaysia **Categories**: Corporate & Group Travel Job Purpose: The Senior Product Support Engineer & Team Leader is the primary point of contact for end users requiring advanced technical assistance, issue resolution, and service requests. This role...

  • Support Services Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Persol Apac Business Support Services Sdn Bhd Full time

    About UsPersol Apac Business Support Services Sdn Bhd is a leading provider of business support services.We are seeking a Support Services Manager to join our team and take on key responsibilities such as supervising daily operation support/administration activities, managing all administrative tasks, and working closely with the account manager and/or...

  • Production Operations Finance Lead

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mubadala Energy Full time

    About the Position:We are seeking a highly skilled professional to support the Assistant Finance Manager in driving Production Operations reporting, variance analysis, cost benefits analysis for initiatives/projects/activities, accruals, budget transfer/request, AFE request for production Opex and Capex including supporting internal and external investment...

  • VSAT Product Lead

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Maxis Full time

    Dream Big with Maxis: Product Lead OpportunityAbout the JobWe are looking for a VSAT Product Lead to join our team and take ownership of the development and management of our VSAT and satellite-based services. This role involves overseeing the entire product life cycle, conceptualizing new products and features, managing customer journeys, and driving...