Senior Product Support Lead
2 days ago
We are seeking a highly skilled and experienced Product Support Senior to join our Technology team at ZALORA Group. As a leader in our department, you will be responsible for overseeing and managing the Product Support function to ensure that requests and inquiries are handled within Service Level Agreements (SLAs).
Key Responsibilities:
- Lead and manage a team of support representatives to resolve customer, merchant, or stakeholder issues efficiently.
- Develop and implement effective support policies and procedures to reduce key man dependency risks.
- Work closely with other departments to ensure support processes are aligned with company objectives.
Requirements:
- 3+ years of experience in customer service or support, with at least 2 years in a management role.
- Certification or experience in ITIL framework or equivalent.
- Prior experience in setting up helpdesk software such as Freshdesk or Zendesk.
- Strong problem-solving skills and ability to handle escalated customer issues.
- Leadership skills with a proven ability to manage and develop teams.
What We Offer
- Opportunity to make a meaningful impact on the success of the organization by ensuring efficient issue resolution.
- Developing leadership skills through leading and managing a support team.
- Building strong relationships with customers, teams, and stakeholders.
About Us
ZALORA is Asia's leading online fashion, beauty, and lifestyle destination, part of Global Fashion Group. With over 50 million visits per month, we have established a strong presence throughout the region.
-
Senior Java Production Support Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full timeSenior Java Production Support Lead - FISHCLTech Federal Territory of Kuala Lumpur, MalaysiaAbout the roleJoin HCL Technologies Malaysia SDN BHD as a full-time Senior Java Production Lead to oversee and manage the production environment for mission-critical Java applications. The ideal candidate will have in-depth expertise in FIS Open Payment Framework,...
-
Product Support Team Lead
13 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zalora Full timeAbout the RoleZalora is Asia's leading online fashion, beauty and lifestyle destination. We are seeking a highly skilled Product Support Senior to join our Technology team.The successful candidate will oversee and manage the Product Support function to ensure requests and inquiries are handled within Service Level Agreements (SLAs). You will lead a team of...
-
Senior Product Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zalora Full timeZALORA Group Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJoin or sign in to find your next jobJoin to apply for the Senior Product Support role at ZALORA GroupThe Product Support Senior will oversee and manage the Product Support function within Zalora's Technology team to ensure that requests and inquiries are handled within SLAs. You will be...
-
Senior Product Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full timeDescriptionThe Product Support Senior will oversee and manage the Product Support function within Zalora's Technology team to ensure that requests and inquiries are handled within SLAs. You will be the leader of the team and your job is to make sure problems are resolved and the team has everything they need to unblock the progress. You will work closely...
-
Senior Product Support
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full timeThe Product Support Senior will oversee and manage the Product Support function within Zalora's Technology team to ensure that requests and inquiries are handled within SLAs. You will be the leader of the team and your job is to make sure problems are resolved and the team has everything they need to unblock the progress. You will work closely with other...
-
Senior Product Support Director
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zalora Full timeAt ZALORA, we're seeking a seasoned Senior Product Support Director to lead our Product Support function within the Technology team. As the leader of this critical team, you will oversee the management of requests and inquiries, ensuring they are handled efficiently and effectively.We're looking for someone with:Proven leadership experience in managing teams...
-
Product Support Senior Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zalora Full timeZALORA Group Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJoin or sign in to find your next jobJoin to apply for the Product Support Senior Manager role at ZALORA GroupThe Product Support Senior Manager will oversee and manage the Product Support function within Zalora's Technology team to ensure that requests and inquiries are handled within...
-
Senior Product Support Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full timeZALORA Group is looking for a Senior Product Support Manager to lead its Technology team's Product Support function.Job DescriptionThe Product Support Senior Manager will oversee and manage the Product Support function within Zalora's Technology team to ensure that requests and inquiries are handled within Service Level Agreements (SLAs). You will be the...
-
Senior Product Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ezypay Pty Full timeEzypay Product StrategyWe are seeking a skilled Senior Product Manager to drive our product strategy and delivery. This individual will be responsible for developing and implementing the product roadmap, prioritizing features, collaborating with cross-functional teams, and driving customer-focused product solutions that align with business objectives.Main...
-
Product Support Senior Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full timeDescriptionThe Product Support Senior Manager will oversee and manage the Product Support function within Zalora's Technology team to ensure that requests and inquiries are handled within SLAs. You will be the leader of the team and your job is to make sure problems are resolved and the team has everything they need to unblock the progress. You will work...
-
Production Support Specialist
24 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full timeAbout the RoleWe are seeking a highly skilled Production Support Specialist to join our team. As a key member of our IT operations, you will be responsible for ensuring the stability and security of our production systems.Key ResponsibilitiesProvide 24X7 support for production technical issues and critical incidents.Lead and manage obsolesces,...
-
Product Safety Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full timeAbout the Role:This is an exciting opportunity for a highly motivated and experienced Senior Specialist to lead project management efforts in the Product Safety team.The successful candidate will have a proven track record of managing multiple projects simultaneously and leading cross-functional teams. A strong understanding of project management...
-
Senior Product Operations Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tranglo Full timeAbout the RoleThe Senior Product Operations Lead is responsible for ensuring the smooth operation of our product development processes. This includes managing workflows, identifying bottlenecks, and implementing improvements to increase efficiency and productivity.Key Responsibilities:Design and implement process improvements to optimize product development...
-
Java Production Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full timeJob Overview:HCLTech Federal Territory of Kuala Lumpur, Malaysia is seeking a full-time Senior Java Production Lead to oversee and manage the production environment for mission-critical Java applications. The ideal candidate will have in-depth expertise in FIS Open Payment Framework, along with hands-on experience in batch schedulers (e.g., Control-M),...
-
Senior Lead, Product Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tranglo Full timeTranglo Federal Territory of Kuala Lumpur, MalaysiaTalent Acquisition, Human Resources at TrangloRole and ResponsibilitiesOversee a team of product management, providing mentorship, performance evaluations, and guidance to achieve product objectives.Act as the primary point of escalation for complex product or transaction issues.Work closely with business,...
-
Senior Product Experience Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ThriveCart Full timeAbout the RoleAs a Senior Product Designer at ThriveCart, you will be responsible for creating end-to-end experiences that meet both business goals and user needs. Your role requires collaboration with cross-functional teams to build and maintain Piktochart's web application.Key ResponsibilitiesDefine product experiences from wireframes to prototypesConduct...
-
Java Production Lead
13 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full timeSenior Java Production Support LeadAbout the roleThis position involves leading a team to ensure smooth functioning of applications running on the FIS Open Payment Framework.The ideal candidate will have in-depth expertise in Java Development, hands-on experience in batch schedulers (e.g., Control-M), Splunk, and Kafka. The role includes leading Level 3...
-
Fintech Product Development Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ant International Full timeServing as a Senior Talent Acquisition Specialist at Ant International means being part of a dynamic team that powers the future of global commerce. We're dedicated to supporting merchants worldwide through comprehensive tech-driven digital payment and financial services solutions.This is an exciting opportunity for a highly motivated Product Manager to join...
-
Support Lead
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASSnet Full timeBASSnet Federal Territory of Kuala Lumpur, MalaysiaActively Hiring for IT positions | CIPD QualificationsWe are looking for a qualified Support Lead to join our team. If you have the following, we are looking forward for you to explore this opportunity.What should you have?Strong passion and interest in Customer support with global customer support...
-
Senior Product Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full timeJob OverviewBASF Venezolana, S.A. is seeking a highly skilled Senior Product Specialist to join its team in Product Safety Asia Pacific. The successful candidate will coordinate and manage local project activities for the organization, ensuring alignment with strategic goals and driving stakeholder engagement.Main ResponsibilitiesClosely collaborate with...