Fresher/customer Service Executive

5 months ago


Kuala Lumpur, Malaysia Exasoft Pte Ltd Full time

**Responsibilities**
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents

**Qualifications**
- **Able to read, write and speak in Cantonese to liaise with Cantonese speaking customer base**:

- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- **Fresh graduates are welcome**:

- **Work Location: Bangsar South, Malaysia**

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- 13th month salary
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Cantonese (required)



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