Customer Service Executive
1 week ago
**Responsibilities**:
- Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
- Sign up customers for I-Banking
- Route calls through IVR where applicable
- Maintain contact records to reflect current information
- Requests and complaints Turn around
- Promote cross sell of all banking products
- Maintain accuracy of information given to customers
- Have high awareness levels on KYC and Anti-money laundering Policy
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any mis-selling
- Use S2S palette to identify eligibility and register dispositions for analysis
**Knowledge/Skills/Experience**
- Graduate / SPM with minimum of 2 years experience.
- Fresher or with 1-2 years of experience
- Excellent communication skills in written and verbal English
- Basic computer skills
- Strong service orientation
- Willingness to learn additional products
**Incentive : The employees will be eligible for quarterly incentive range between 0 to 5000 MYR based on the performance.**
**Shift Timing: 24X7. Shift allowance would be range from 300 to 400 MYR / Month.**
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM4,000.00 per month
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM4,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Commission pay
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
Work Remotely:
- No
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