Customer Service Executive
6 months ago
**Job description**
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- To plan, match and fulfil customer orders by coordinating with related departments such as order receiving, production, warehouse inventory and product issuance.
- To work out and monitor production plans with person-in-charge from production based on orders received, inventory levels, sales forecasts, market information from field personnel and customers.
- To attend to customers’ ordering needs and feedback, which may change from time to time, and communicate with stakeholders to ensure smooth deliveries and customers’ satisfactions.
- To provide support to the sales team, by furnishing them with customer statistics and monitoring credit control.
- To assist superior in any other relevant tasks for the department when required.
- All employees are expected to demonstrate a flexible approach to the delivery of work within their department.
- They are required to be proactive members of the team and work closely with all other members to ensure both timely and best outcomes are achieved for all customers.
- To support this approach, all employees may be required to work with external and internal partners, work across formal lines of accountability and perform duties not specifically identified in the job description but which are in line with the general level of responsibility of the post.
**Education & Qualification**:
- Minimum SPM or Diploma holder.
**Relevant Experience & Years of Service**:
- Minimum 1 years of experience in order processing and customer service. Fresh graduates are encouraged to apply.
**Technical Skills & Professional Knowledge**:
- Proficient in MS Excel and other MS Office Suites
- Having good verbal and written communication skills in both English and Malay language is essential for effective communication with customers.
- Strong planning and organising skills to meet deadlines and manage multiple priorities.
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months
Pay: RM2,200.00 - RM3,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Ability to commute/relocate:
- Klang: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
- order processing: 1 year (preferred)
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