Analyst, Customer Services
1 week ago
Primary Details
Time Type: Full time
Worker Type: Employee
Responsible for customer service and resolving customer enquiries to ensure that client satisfaction is achieved in accordance to the Company’s policies and procedures and protocol.
**Responsibilities**:
- Provide information on the company’s products or services and generate interest in the offer.
- Utilize software, databases, scripts and digital tools efficiently.
- Assist on any cancellation and refund request.
- Handle complaints and escalate according to company guidelines.
- Collaborate with internal stakeholders to ensure daily work issues are resolves and provide appropriate and timely service to customers.
- Regular review on customer feedback and work with internal stakeholders to improve customer experience.
- Take part in training to expand knowledge.
**Requirements**:
- Knowledge in general insurance products.
- Education with insurance certification.
- At least 2 year of customer service experience and policy administration processes.
- Experienced with insurance systems, preferably with P400.
- Excellent commend of Malay and English with strong writing capabilities.
- Ability to multitask.
- Strong interpersonal and communication skills.
- Confident in telephone conversations.
Application Close Date: 05/07/2023 11:59 PM
How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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