Bank Customer Service

Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need. - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the monthly Key Performance Indicator (KPI). -...

**About Us** We are one of the largest banking groups whose core businesses are retail banking, wholesale banking, Islamic banking, and life and general insurance. **Job Scope**: - Answer inbound calls in a timely and friendly manner - Reply to queries sent through bank’s Contact Us inquiry form - Reach out to customers for information/documents in...

Answer inbound calls in a timely and friendly manner Reply to queries sent through bank’s Contact Us inquiry form Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams Perform call back with customers for transaction confirmations Respond to customers’ queries and...

Job Responsibilities **Operations Functions** - Monitor all types of transactions and ensure security documents are kept safely. - Authorizing of banking transactions - Monitor the register of keys of safe and premises. - Closure of accounts - Perform daily cash and GL balancing and end of day balancing. - Other assigned function if necessary - Ensure...

**Cash Relationship Manager, Commercial Banking - RBC Central 1 (PJ Branch)** **-** **(**240000BW**)** - To acquire new-to-bank cash clients in commercial banking segment. - To manage a portfolio of non-borrowing accounts and proactively engage clients to increase share of wallet by providing customized Cash Management Solutions on collection, payment,...

**About You** CARSOME is on the hunt for a talented and experienced Telesales Representative, for our Customer Service Department. We need a self-driven individual with effective communication and negotiation skills. Your responsibilities include and not limited to identifying potential customers, assisting the end-to-end customer experience journey, and...

**Customer Service & Admin Officer** **Location**: Kelana Jaya, Petaling Jaya **Overview**: **Primary Responsibilities**: - Monitor and respond promptly to social media postings. - Maintain and update daily sales reports and monthly sales forecasts. - Handle order processing, including following up on quotations and updating order statuses. - Present and...

**About You** CARSOME is on the hunt for a talented and experienced Telesales Representative, for our Customer Service Department. We need a self-driven individual with effective communication and negotiation skills. Your responsibilities include and not limited to identifying potential customers, assisting the end-to-end customer experience journey, and...

**About You** CARSOME is on the hunt for a talented and experienced Telesales Representative, for our Customer Service Department. We need a self-driven individual with effective communication and negotiation skills. Your responsibilities include and not limited to identifying potential customers, assisting the end-to-end customer experience journey, and...

If you are looking to excel and make a difference, take a closer look at us Functional - Understand the key processes and recommend solutions/alternative to achieve good customer service Education/Qualification - Diploma or Degree graduates in any field Experience - Preferably with Call Centre / Banking background. Special Skills - Display a sense of...

If you are looking to excel and make a difference, take a closer look at us 1)Aggressively source and book new credit card customers for the bank. 2) Responsible to meet monthly targets and minimum standard of performance. 3) Develop and maintain strong relationship with current and new customer. 4)Attend road shows and etc when required. 5)To actively...

If you are looking to excel and make a difference, take a closer look at us Functional (job responsibilities) - Aggressively source and book new loans for the bank. - Responsible to meet monthly targets and minimum standard of performance. - Develop and maintain strong relationship with current and new customer. - Attend road shows and etc when required. -...

If you are looking to excel and make a difference, take a closer look at us Functional _(job responsibilities)_ - Aggressively source and book new loans for the bank. - Responsible to meet monthly targets and minimum standard of performance. - Develop and maintain strong relationship with current and new customer. - Attend road shows and etc when...

If you are looking to excel and make a difference, take a closer look at us - Aggressively source and book new loans for the bank. - Responsible to meet monthly targets and minimum standard of performance. - Develop and maintain strong relationship with current and new customer. - Attend road shows and etc when required. - To actively promote Unsecured...

Key Responsibilities: - Assisting customers with account-related concerns, resolving issues, and escalating complex cases to the appropriate departments when necessary. - Process transactions efficiently and accurately, including account updates, fund transfers, and bill payments. - Educate customers about various banking offerings, promotions, and benefits...

**JOB HIGHLIGHT** - Must have own transport - Fun, Engaging Work Environment. - Full training provided **JOB DESCRIPTION** - Must be able to communicate in English. - SPM leavers who are interested to start their career in a call center are also encouraged to apply. - You are required to work on rotational shifts. - Problem solvers and ability to perform...

**Job Description**: - To adhere with Company's internal policies and guidelines as well as BNM and any regulatory requirements. - To attend and resolve customer complaints and service request related to collection from various channels. - Investigating, define the root cause, validity of the complaint and resolving customer and 3rd party complaints and...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

If you are looking to excel and make a difference, take a closer look at us Job Responsibilities: - To coordinate within the department for risk, compliance controls and audit matter affecting departments - To develop and provide guidance to all Consumer Collections Units in completing self-assessment - To implement a plan for checking and/or perform...

Position: Customer Service Executive Full-Time position: 12 Months Contract Working Location: CP Tower, Petaling Jaya Basic Salary: RM 2,400- RM3,000 ( Monthly) Language Allowance: RM 500 (mandarin speaker only) KPI Allowance: depending on performance Training 3 weeks provided Working Days: Monday - Sunday (5 working days & 2 rotational off days...