Customer Service

2 weeks ago


Kelana Jaya, Malaysia D2B SOLUTIONS SDN BHD Full time

**Customer Service & Admin Officer**
**Location**: Kelana Jaya, Petaling Jaya

**Overview**:
**Primary Responsibilities**:

- Monitor and respond promptly to social media postings.
- Maintain and update daily sales reports and monthly sales forecasts.
- Handle order processing, including following up on quotations and updating order statuses.
- Present and discuss company products and services in a manner that reflects quality, integrity, and an understanding of customer needs.
- Understand and comply with established sales systems and programs.
- Develop annual sales strategies in collaboration with management and identify joint marketing opportunities.
- Communicate effectively with management, marketing, and production teams to ensure sales and customer objectives are met.
- Provide support to operations as needed and work effectively within a team.
- Process sales orders and arrange logistics as necessary.
- Provide administrative and secretarial support to the management team.
- Source and make travel and accommodation arrangements for staff and visitors.
- Work independently with mínimal supervision and handle ad hoc events and projects as required.
- Oversee facilities services, maintenance activities, and office housekeeping.
- Monitor office supply inventory and manage purchasing.
- Manage and record company assets for staff.
- Undertake other responsibilities as assigned by management.

**Qualifications/Experience**:

- Experience in sales and customer service.
- Strong communication and math skills.
- Responsible and positive attitude.
- Ability to identify and meet customer needs.
- Initiative and problem-solving skills.

**We Offer**:

- Basic Salary
- Monthly Sales Incentive
- Performance Bonus
- EPF, Socso, EIS
- Training
- 5 working days (Monday to Friday, 8:30 am - 5:30 pm)

**Job Types**: Full-time, Permanent
**Pay**: RM2,000.00 - RM2,500.00 per month (commission payout)

**Customer Service Officer Cum Admin**
**Location**: Ara Damansara, Petaling Jaya

**Overview**:
**Requirements**:

- Working Hours: 8:30 am - 5:30 pm
- 5 working days (Monday to Friday)
- Overtime may be required
- Must be responsible, hardworking, honest, and in good health

**Benefits**:

- Basic Salary
- Training Provided
- Opportunity for promotions

**Company Info**:
D2B Solutions Sdn Bhd

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus



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