IT Customer Support

3 weeks ago


Kelana Jaya, Malaysia FRONIX SDN BHD Full time

Provide front-line support for IT-related issues, including hardware, software, and network problems.
- Troubleshoot technical issues and escalate complex problems to the appropriate team members.
- Install, configure, and maintain computer systems, peripherals, and software.
- Assist with IT projects, such as system upgrades and installations.
- Maintain accurate customer interactions, transactions, comments, and complaints records.
- Ensure customer satisfaction by providing high-quality, professional service.
- Stay up-to-date with the latest technologies and best practices in IT support.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in IT customer support or a similar role.
- Strong knowledge of computer systems, hardware, and software.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks simultaneously.
- Problem-solving skills and attention to detail.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus



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