Customer Care Support Office Representative

2 weeks ago


Petaling Jaya, Malaysia Givaudan Full time

Step into our world of creativity and joy

Customer Care Support Office Representative
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
- Feel empowered in our modern Malaysian sites. Be part of an international community made up of 250 colleagues from 14 different nationalities, where collaboration and friendship meets excellence. Every day, your passion, your creativity, and your growth will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.**Customer Care Support Office Representative - Your Future Position?**
- As a Customer Care Support Office Representative, to process orders and coordinate these to keep customers satisfied. Keen to explore? Then this could be your important customer care career move.**Core Responsibilities**
- Customer care support: receiving and entering orders into SAP, respecting order entry procedures and prioritizing where necessary.
- Encourage and liaise: part of a great customer care process is to ensure careful execution of requests. You will be, paying attention to shipping dates, label, packaging and stock holding according to customer requirements. Enhancement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.
- Continuous improvement mindset: you will drive continuous improvement on all related processes, work instructions, and procedures to ensure on-going standardization and simplification.
- Monitoring billing process and work with stakeholder to ensure invoice are generated on a timely manner.
- You will be reporting to the Team Lead of Customer Care.

**Your professional profile includes**:

- College degree
- Experience in customer service, order management or sales support at least 2-3 years.
- Fluent language knowledge in English to support India Site.
- A thoughtful personality with skill, customer-oriented attitude and preciseness.
- Individual contributors, Work independently, Vocal and able to share with the team. Mingle and cheerful and extrovert.
- Team work and willingness to support
- Experience with SAP is an advantage
- LI-Y
- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
- You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
- Every essence of you enriches our world.
- Diversity drives innovation and creates closer connections with our employees, customers and partners.
- Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.



  • Petaling Jaya, Malaysia Givaudan Full time

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and...


  • Petaling Jaya, Malaysia Givaudan Full time

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **[5-working day week job in Petaling Jaya]** - ** Position: Loyalty Customer Care Officer.**: - **Salary: RM 2500-3500.**: - **Location: PJ Industrial Area, Section 51, Petaling Jaya.** The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to...


  • Petaling Jaya, Malaysia Philips Full time

    **Job Title**: Customer Care Officer Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...

  • Customer Care Officer

    Found in: beBee S MY - 2 weeks ago


    Petaling Jaya, Malaysia Philips Full time

    Job TitleCustomer Care OfficerJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...


  • Petaling Jaya, Malaysia Upscale Sdn Bhd Full time

    To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e. answering technical issue in our company phone) - To educate the apps users on how to use new features or add on programs. - To identify and provide feedback from customers to support team for continuous...

  • Team Leader, APAC Customer Care Centre

    Found in: beBee S MY - 4 weeks ago


    Petaling Jaya, Malaysia Johnson & Johnson Full time

    Position Summary: Johnson & Johnson Medtech is recruiting for a Team Leader, APAC Customer Care Centre, located in Pinnacle Sunway (KL Hub). The CS Team Leader is responsible for leading teams of CS Coordinators for responsible market to perform transactional services to customers and other CS stakeholders. The CS Team Leader is expected to be...


  • Petaling Jaya, Malaysia Autocraft Motor Carriages Sdn Bhd Full time

    **Responsibilities**: To act as a middle person between the company and customers in resolving customer complaints effectively and professionally Assisting superior in providing excellent customer service Provide feedback and monitor the progress/status of customer complaints cases Prepare weekly and monthly report Ensure customer lounge and outlet area...

  • Customer Care Officer

    2 weeks ago


    Subang Jaya, Malaysia Recruit Express Full time

    Reviewing social media and either answering inquiries or routing them to the appropriate internal team. - Creating documentation to help customers resolve their issues. - Assisting with billing issues. - Staying late (or coming in early) to support high-priority customers in different time zones. **Job Type**: Contract Contract length: 12...

  • Customer Service

    7 days ago


    Petaling Jaya, Malaysia Pacific Asiawide Corporation Full time

    **Job description** Clients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services,...


  • Petaling Jaya, Malaysia Fresenius Medical Care Full time

    **Primary Purpose** In addition, you will assist in the preparation/ management of project timelines & support FME business requirements. Due to the nature of business in the region, extensive travelling will be required. **Accountabilities**: - To support Business Manager, PD (Peritoneal Dialysis) and territorial requirements, to ensure excellence in...

  • Customer Service

    7 days ago


    Petaling Jaya, Malaysia Pacific Asiawide Corporation Full time

    Clients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services, implementing...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Customer Administration Officer.**: - **Salary: RM 2800-3500.**: - **Location: PJ Industrial Area, Section 51, Petaling Jaya.** **_About the job_** As the Loyalty Customer Care Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be attending to customers...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Customer Administration Officer.**: - **Salary: RM 2800-3500.**: - **Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.** **_About the job_** As the Loyalty Customer Care Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be...


  • Petaling Jaya, Malaysia MLS Med Services Sdn Bhd Full time

    MLS represents global healthcare medical manufacturers in their product distribution to healthcare institutions, hospitals, and clinics. This encompasses warehousing; delivery; customer service; logistics support such as inventory planning; invoicing and post-sales activities such as technical support. Some of our key expertise include managing high mix low...

  • Customer Care Officer

    Found in: beBee jobs MY - 1 week ago


    Subang Jaya, Selangor, Malaysia Philips Full time

    Job TitleCustomer Care OfficerJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique...


  • Petaling Jaya, Malaysia GENO Management Full time

    **Position**: Consumer Care Executive **Salary Range**: RM 2,500 - RM3,500 **Working Area**: Asia Jaya **Working Hours**: Monday - Friday, 9am - 6pm The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website. As our team also run some campaigns on social media...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

    _**Responsibilities**_**: Provide patient education ie. consultation Provide patient care ie. attend to patients’ needs/requests Perform selective eye tests (eg. instrumental eye tests, etc) deemed necessary by CM/Doctor Patient registration & appointment scheduling Obtain patient feedback/testimonial Manage patient complaints Conduct patient...


  • Petaling Jaya, Malaysia Starz Advise Management Pte Ltd Full time

    **About Our Client** Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They...

  • Clinical Executive, Hd

    10 hours ago


    Petaling Jaya, Malaysia Fresenius Medical Care Full time

    **Primary purpose**: In addition, you will assist in the preparation/ management of business revenue, project timelines & support FME business requirements. Due to the nature of business in the region, extensive travelling will be required. **Key Responsibilities / Accountabilities**: - To support area Business Executive on territorial business & clinical...