Customer Support Executive

3 weeks ago


Petaling Jaya, Malaysia Konica Minolta Business Solutions Full time

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

**Responsibilities**:

- Responsible for checking, reviewing and monitoring meter running and calling schedules to prevent excessive shortfalls and minimize billing error.
- Checking, verifying and approving orders and other relevant requisitions.
- Checking, monitoring and reviewing meter calling and running.
- Supervising records maintenance for meter reading checklist.
- Compiling, checking, coordinating and organizing monthly reports for shortfalls and suspicious meter billing.
- Guiding and coaching new employees in various areas of Customer Support Operations.
- Handling internal / external customer queries and complaints as and when necessary.
- Assist superior in planning and implementations of customer support action plans.
- Guiding and assisting clerical assistants in contract billing.
- Responsible for organizing, coordinating and controlling all field assignments.
- Assist superior in monitoring and checking status of contracts for termination / expiry / renewal / extension / relocation / revision including the data entries therein.

**Job Requirements**:

- Preferably at least 2 years of related working experience.
- Preferably Non-Executive specializing in Administrative / Clerical or equivalent.
- Good communication skills in English & Malay language for both spoken and written
- Able to work under pressure and under minimum supervision
- Attention to detail and meticulous
- Knowledge in SAP & call center working experience will be an advantage
- Customer service oriented
- 1 permanent position available

**Salary**: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Please state your expected salary and current salary.

Expected Start Date: 03/11/2024



  • Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia SDN BHD Full time

    **Job Descriptions**: - Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - To perform any other job assignments/ duties as may be required from time to time - Shift rotation as when required to ensure full...


  • Petaling Jaya, Malaysia Nasty Worldwide Full time

    The IT Support Executive will be responsible to provide general group IT support on technical issues & change requests for both hardware and software. He/she will also maintain the IT asset management documents and **Position Description**: The IT Support Executive will provide site support to at the company premises in Damansara and Tampin for all IT...


  • Petaling Jaya, Malaysia FrieslandCampina Full time

    What we ask - Minimum 5 years of relevant working experience - Bachelor Degree in business or relevant field - Good knowledge in HoReCa & Bakery market in Malaysia - Strong in making presentation via PowerPoint and data driven decision making. - Willing to travel within Malaysia for onsite demos, roadshows etc - Experience in event and project management -...


  • Petaling Jaya, Malaysia CXICON SDN BHD Full time

    Contact Centre Customer Experience Support Full job description Job Highlights: **⁠ ⁠Customer Experience Support for the Automotive Industry** **⁠ ⁠Contact and Permanent Positions Available** **⁠ ⁠⁠Position will be based in Sunway/Subang** **Job Description**: **⁠ ⁠Execution of outbound calls to customers on service experience and...


  • Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

    **Job Tasks**: - Professionally handle high volume of inquiries from customers and resolve them within the agreed SLA. - Ensure KPI targets (e.g: service levels, customer satisfaction index, first call resolution, productivity etc) are met consistently to achieve overall contact center objectives. - Providing internal and external customers with solutions...


  • Petaling Jaya, Malaysia GENO Management Full time

    Position : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...


  • Petaling Jaya, Malaysia Merchantrade Asia Sdn Bhd Full time

    **Responsibilities**: - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); - Attending to walk-in customers and phone inquiries and complaints in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per...


  • Petaling Jaya, Malaysia RCSI Management Full time

    Position : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...


  • Petaling Jaya, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    _**Come and join one of the top BPO companies in Malaysia that received "Best company to work for in 2020"!**_ - **Job Highlights**:_ - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by LRT (LRT Ara Damansara) - Act as first contact person for any technical...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY**Job Summary** Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines **General Responsibilities** - Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of...

  • Customer support l2

    Found in: beBee S MY - 3 weeks ago


    Petaling Jaya, Malaysia Mvc Resources Full time

    Provide continuous technical support via telephone and email related to the product Employ a high level of interpersonal and communication skills to move beyond customers frustrations and solve customers problems. Identify the level of technical knowledge and adjust technical communications to solve the customers problems. Conducting basic probing to...

  • Account Executive

    5 days ago


    Petaling Jaya, Malaysia Mengajionline.com Full time

    As an Executive for Finance and Administrative Support, you will play a vital role in ensuring the efficient financial management and administrative operations of our company. Your key responsibilities encompass a range of functions, including: **Financial Management**: **1- **Record and manage all company financial transactions, both payable and receivable,...

  • Customer Support

    1 week ago


    Petaling Jaya, Malaysia TopNotch Full time

    **Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

  • Customer Support

    3 days ago


    Petaling Jaya, Malaysia TopNotch Full time

    **Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...


  • Petaling Jaya, Malaysia Social Bee Sdn Bhd Full time

    **Position**: Customer Service Executive **Work location **:Petaling Jaya, Selangor **Industry **:Paper Merchant Company (Printing, Packaging, Publishing and Stationery) **Salary Range**: RM 2,500 - RM 3,500 **Working Hours **:Monday - Friday / 8.30 a.m - 6 p.m **Responsibilities** - To attend customers enquiries and handle customers’ complaints to ensure...

  • Supporter Engagement Executive

    Found in: Talent MY C2 - 2 weeks ago


    Petaling Jaya, Malaysia World Vision Malaysia Berhad Full time

    Job Description: The Supporter Engagement Executive is responsible to secure, manage and build the relationship with the current and new Middle and Major donors; execute strategies to engage new potential supporters. Duties and Responsibilities: To carry out research and explore new markets, potential donors, and CSR collaboration opportunities.To conduct...


  • Petaling Jaya, Malaysia Konica Minolta Business Solutions Full time

    At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and development of solution-driven tools. **Responsibilities**: At Konica Minolta, our Mission is to be the...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Loyalty Customer Service Administration Executive.**: - **Salary: RM 3000-3500.**: - **Location: PJ Industrial Area, Section 51, off Jalan Templer,Petaling Jaya.** This is a full time permanent position based at their corporate office in Section 51, Petaling Jaya. Working hours are from 9.00am-6.00 pm Monday to Friday. **About the job** As...


  • Petaling Jaya, Malaysia Authentic Patisseries Supplies Sdn Bhd Full time

    **PRIMARY JOB PURPOSE**: - Lead, drive and manages the Customer Service department with good customer experience. - Improve Customer Service process to achieve KPIs. - Supported the Marketing and Operation Director in driving the B2C Home Delivery business and social media platform. - Supporting the Marketing and Operation Director on marketing related...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Ingenious Sdn Bhd Full time

    **Location**:Seksyen 13, Petaling Jaya **Working Days**:Mon-Fri, 8.30am-5.30pm (Hybrid Working Mode) **Job Descriptions**: - Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates - Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of...