Customer support l2

1 month ago


Petaling Jaya, Malaysia Mvc Resources Full time

Provide continuous technical support via telephone and email related to the product Employ a high level of interpersonal and communication skills to move beyond customers frustrations and solve customers problems. Identify the level of technical knowledge and adjust technical communications to solve the customers problems. Conducting basic probing to determine the next action for any software related to inquiries Requirements Candidates must possess at least a Certificate/ Diploma/ Bachelors Degree, Post Graduate  Diploma, and Professional Degree in IT/ Technical/ Engineering field. Required language(s): Mandarin, Bahasa Malaysia and English (Spoken) Must be of Malaysian nationality. Training provided - Fresh graduates are welcome to apply Applicants must be willing to work on rotational shifts Each shift comprises 9 working hours and includes a 1-hour lunch for rest Applicants must be willing to work in Ara Damansara. Benefits EPF Socso Annual leave Medical leave 5 working days in a week Rest & relax area Quarterly staff recognition and appreciation Free shuttle van services from various LRT/ KTM nearby.


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