Customer Service Support

3 weeks ago


Sri Petaling, Malaysia VB Advisory Sdn Bhd Full time

**Company Overview**

Vision Building is the first and only Vision-driven team building & training service provider in Malaysia. Our vision is to help thousands of companies to instil vision. Because we believe when people are aligned through a common vision, everything else will follow through easier.

**The job requires you to**:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Provide support to the customer success team.
- Deliver client onboarding support through Zoom meetings when required.
- Participate in additional training courses as and when required

**Job Requirement**

We are looking for someone who is:

- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Strong written and verbal communication skills.
- Excellent communication and interpersonal skills for both written and oral, especially in English & Mandarin

**Benefits**:

- Opportunity to attend public events.
- Opportunity to attend professional training / workshops
- Opportunity to experience start-up working experience

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift

Ability to commute/relocate:

- Sri Petaling: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

Expected Start Date: 09/16/2023



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