Customer Service

2 weeks ago


Petaling Jaya, Malaysia SINERGIA TALENTS SDN BHD Full time

**Job description**

**Responsibilities**:
**Customer Engagement and Booking Assistance**:

- Address customer inquiries, offer travel recommendations, and ensure a seamless booking process.
- In later stages, extend support to our new platform, offering a broader range of holiday activities and destination-focused offerings across Asia.
- Assist customers in planning and booking various day activities during their trips,
- catering to their preferences and interests.

**Product Knowledge and Upselling**:

- Acquire in-depth knowledge of all offerings to provide accurate information to customers.
- Upsell additional services and activities to enhance customers; travel experiences and generate revenue.

**Customer Relationship Management**:

- Build and maintain strong relationships with customers, ensuring a high level of customer satisfaction and loyalty.
- Engage with customers proactively to obtain feedback and continuously improve the booking experience.

**Technical Utilization**:

- Utilize online travel platforms and booking systems efficiently to facilitate reservations and manage customer records.

**Requirements**:

- Proven experience in the travel industry, particularly in online travel support, customer service, or travel advisory roles.
- Strong knowledge of yacht charters, cruises, and holidays activities in Asia, with a focus on providing personalized recommendations.
- Familiarity with online travel platforms and booking systems to efficiently handle customer reservations. A GDS/Airlines Ticketing Certificate would be an added advantage.
- Detail-oriented with the ability to manage multiple customer bookings and provide a high level of customization.
- Passion for travel and a customer-centric mindset, ensuring exceptional experiences for every customer.
- Ability to work collaboratively within a team, supporting the growth and success of our online travel offerings.
- Willing to work in 5 days a week across 7 days shift (7AM - 4PM or 3PM - 12AM)

Application Question(s):

- Did you have experience in travel industry? (Yes/No)

**Experience**:

- Customer support: 2 years (preferred)

**Language**:

- Mandarin (preferred)

Schedule:

- Rotational shift

Application Question(s):

- Do you speak mandarin?
- Did you have experience in travel industry?

**Experience**:

- Customer support: 2 years (preferred)


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