Customer Support Executive

2 weeks ago


Kuala Lumpur, Malaysia MyGlit Full time

**Role**:Any Other

**Timings**:Flexible (Permanent)

**Industry**:BPO / ITES

**Process**:Voice

**Functional Area**:Any Other

**Work Mode**:Work from office

Key Skills: Japanese language Customer Management Japenese Customer service advisor

Flexible for 24/7.

Salary range RM7,000-9,000.

Key Responsibilities:

- Driving Key Performance Metrics for the assigned Business Entities (Region / Site / Language Groups)
- Ensure Visibility by providing meaningful insights to stake holders in a timely and consistent manner.
- Highlight Risks / Raise Alerts on any delays / derailments experienced while driving business results.
- Ensure Adherence to WFM Processes
- Identify and drive process improvements that have a positive impact on Business Results, Client and Employee Experience.
- Collaborate with colleagues & client - within WFM and Operations to drive Business Outcomes
- Understanding of WFM

Desired Skills:

- Good Excel and Power point Skills
- Strong ownership and can-do attitude, dealing with ambiguity
- Knowledge of WFM Tools will be an added advantage.
- Sound knowledge of WFM, Real time monitoring and Scheduling (Optional for Ops TL)
- Knowledge of Ops metrics and revenue improvisation
- Output focused



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