Customer Service Executive

3 weeks ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Gratitude Inc.** is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have ongoing hiring for a **Customer Service Executive** who **can speak both Bahasa and English** for our BPO Partner company in Malaysia, located in **Malaysia**.

**Position: Customer Service Executive**

**Location: Kuala Lumpur, Malaysia**

Headcount - Ongoing walk-in-interviews.

**Salary:

- RM 2,100 - 2,400**

**Qualifications**:
Handle all social media interactions including:

- Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
- Engaging customer on our social media properties (contests, content, etc) to drive positive feedback
- Social media monitoring around brand sentiment and reputation
- Moderate the content and engage the members on our community forum.
- Pick up trending issues and report them expeditiously to the team leader.
- Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
- Help with ad-hoc projects and tasks (social media & customer care related)
- Edit, proofread, and distribute content in a multi-channel environment

**Requirement**:

- Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
- Capable of handling 2 to 3 concurrent chat when doing support.
- Understanding of Social Media Marketing is a plus point.
- Ability to work independently and with initiative.
- Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma) with at least 2-3 years of experience in customer service in the telecommunications industry preferred.
- Ability to work rotating shifts (including weekends and public holidays)
- iSTAR - System for Appraisal & Rewards - The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
- English Training - Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.

Additional benefits - Shift allowances, Performance incentives and Overtime claims.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

APPLY NOW

**Salary**: RM2,100.00 - RM2,400.00 per month

**Benefits**:

- Health insurance

Schedule:

- Night shift
- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Last drawn salary
- Are you willing to accept the salary stated in this post?
- When are you available to start?
- Are you okay to work onsite with Startek Malaysia?
- WhatsApp Number for faster communication with our Recruitment Team
- How many years of telecommunication experience do you have?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)

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