IT Support
7 months ago
Responsibilities
**Manage IT technical activities to achieve operational outcomes, including timelines, expected stakeholders experience, and prioritizing and allocating workflow;**
Provide timely and effective information and technical interpretation on IT matters, in a manner easily interpreted by stakeholders;
**Be the focal point or contact for all stakeholders and proactively understand & anticipate to their business needs;**
Evaluate and respond to operational or service delivery issues to ensure that business risks are minimized;
**Monitor, review and analyse incident performance metrics and recurring issues/requests;**
Provide support for a range of devices, hardware, software, network, systems and other related technologies;
**Monitor the daily installation statistics and be responsible for technicians’ productivity.**
**Requirements**:
Degree in Information Technology &/Or Engineering;
**Minimum of 5 years’ experience in related industry and technical background with knowledge of technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage;**
Minimum of 2 years’ experience in working as a team;
**Team leading experience will be good to have;**
Fully computer Literate with experience/Knowledge Application usage and PC troubleshooting;
**Knowledge of Project Management is an advantage;**
Ability to use Excel to Reconcile Billing/Reporting/Data Exports;
**Strong analytical problem-solving skills with and thinking out of the box**
Pay: RM3,000.00 - RM5,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Early shift
- Monday to Friday
**Experience**:
- IT support: 1 year (preferred)
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