Regional Associate, Cross Border

7 months ago

Subang Jaya, Malaysia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

XB Commercial, Sales Operations supports all sales activities ranging from (i) Shipper onboarding, (ii) Key shipper retention, (iii) Sales strategy & initiatives for Sales offices, (iv) Data visibility & tooling for Sales offices;

This role is responsible to help the BD/sales team in identifying, establishing growth in new business while maintaining retention on existing business which includes but not limited to:
a. Identify and champion strategic initiatives/opportunities for the respective sales channel

b. Manage, monitor and drive adoption for all sales tools to the respective sales channel

c. Driving process governance; ensuring that process improvement initiatives are in place and in line with broader business objectives and strategies

d. Generating periodic sales reports, sales materials and process documentations for the respective sales channel as required

The employee is expected to have strong stakeholder management skills, ability to navigate through ambiguity and demonstrates strong business acumen. We prioritize helping front office teams perform better by ensuring smooth pre-sales to post-sales processes, effectively synthesizing data for analysis and creation of meaningful sales tools.

**Responsibilities**:

- Lead the implementation of strategic initiatives for sales channel, including initiatives that drive topline B2C revenue growth, B2C retention efforts and driving pipeline greater visibility for internal stakeholders
- Align and maintain the timeliness of all capability requests, driving quicker resolution/turnaround time for sales channel while providing internal visibility on timeliness for internal stakeholders
- Responsible for ensuring efficient and effective follow up on strategic deals and operational blockers
- Serve as single point of contact for all Cross Border communications to assigned sales channel on operational and commercial aspects of all services/products offered
- Provide latest pricing guidance and solutions changelogs to Sales Channels
- Driving process governance by ensuring that process improvement initiatives are in place and in line with broader business objectives and strategies
- Continuously simplify sales process and operations to drive product penetration
- Manage, monitor and drive adoption for all sales tools, ensuing visibility and accuracy of sales performance for the respective sales channel
- Ensure data hygiene by driving CRM adoption and timeliness of updates
- Generate periodic reports and chair weekly/monthly reviews and run rate performance for sales channel
- Create and maintain sales materials and process documentations for the respective sales channel as required
- Provide latest pricing guidance and solutions changelogs to sales channels, responsible for knowledge transfer on new & existing cross border products

**Requirements**:

- Minimally 1 - 2 years of working experience in strategy / project management with a Bachelor's degree in any field
- Applicants with mínimal work experiences but possess strong extra-curricular and relevant internship records are welcomed to apply
- Ability to drive clarity in unclear scenarios
- Strong ability to multitask to manage existing responsibilities and address ad hoc requests or issues
- Stakeholder management - possessing the ability to collaborate across functions and cultures
- Must be able to work independently and as a team to delivery outcome of consistent good quality within stipulated timeline in a dynamic environment
- Proficiency in SQL/Python/JAVA will be highly advantageous

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