Customer Servicemandarin or Cantonese Speaker
4 weeks ago
**Responsibilities**
- Review seller, business, and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded
to the platform.
- Conduct basic data analysis and deliver a defined process report.
- Identify opportunities to drive improvements in risk mitigation,
process streamlining, quality enhancement, and policy localization as
well as optimization at scale.
- Collaborate with other functions of the E-commerce business unit to
complete the designated work to meet the team’s goal
**Qualifications**
- Excellent written and verbal communication skills in English and
Mandarin.
- Strong problem-solving skills and demonstrated multi-task capabilities
and ambiguity
- Flexible for shifting schedule and changes along with it
- Compliance or moderation operations experience is preferred - Strong
analytical and research skills.
- Ability to work in a fast and evolving environment with detail-oriented
focus.
- Able to work in Rotational Shift and Rotational Off days.
**Salary**: RM5,000.00 - RM7,000.00 per month
Application Question(s):
- The location is One Precinct, Bayan Baru Pulau Pinang. Can you work there?
- Shift is 5 working days (Rotational Shift). Can you do it?
- What is your Current Salary?
- What is your Expected Salary?
- What is your WhatsApp Phone Number?
- What is your Notice Period?
**Experience**:
- Content Moderation: 1 year (preferred)
**Language**:
- Mandarin (preferred)
-
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