Customer Service Representative
3 months ago
**Work Location: Johor Bahru City Square**
**.**
**Responsibilities**:
- To collect and record all relevant information accurately into the Intake system.
- To report details of all complaints within the time frame to the department/personnel in charge.
- To ensure consumer is kept informed of the progress of the complaint review and to communicate the results of the investigation as advised by supervisor.
- To prepare daily reports of concerns received from consumers.
- To achieve individual performance expectations and development.
- To perform any ad-hoc tasks assigned by the Management from time to time.
**Job Requirements**:
- Required Skill(s): Customer Service, Communication Skill, Active Listening, Typing Skill
- 5 working days per week
- Training provided before start work.
- Fresh graduates are welcome to apply.
**Our employee benefits:
- **
- On-the-job training
- Transport allowances
- Medical insurance (Inpatient & Outpatient)
- Marriage leave, paternity leave, bereavement leave
- At least 14 days annual leave since the first year of joining
- Annual bonus
- Company activities
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Cantonese (preferred)
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