Customer Service Representative

2 weeks ago

Johor Bahru, Malaysia Incora Full time

_**Our Incora Story is really taking off - we’d love you to join us for the journey**_

**We are currently seeking an exceptional professional to join us as Customer Service Representative**

**Location**:Johor Bahru, Puteri Habour

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

As a Customer Service Representative you will be responsible for facilitating and building strong customer relationships through providing continuous high-quality service and support.

This is a great opportunity for a dynamic person who is looking to develop within a growing and evolving organisation. You will work in a team environment, whilst also working cross-functionally to meet customer needs and demands.

**Responsibilities**:

- Maintain up to date knowledge of the company’s products and customer requirements
- Maintain positive working-relationships with external customers and all inter-working departments and personnel
- Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
- Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
- Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
- Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)
- Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements
- Process daily release orders system and verify against contract to ensure information is correct
- Process material returns (RMA's) as requested by the customer
- Understand and ensure proper quality flow downs are in place for contract review
- Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating
- Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders
- Prepare and follow through with customer expedite request

**Requirements**:

- Bachelor’s Degree or relevant experience
- Strong verbal and written communication skills in English, fluent Mandarin will be an additional asset
- Strong verbal, written communication, and presentation skills
- Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
- Maintain excellent customer service skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers
- Detailed oriented
- Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
- Experience of working within a Sales or Customer Service environment (within the aerospace industry, is preferred)
- Demonstrated working knowledge of company customers and products is highly preferred
- Demonstrated ability to perform root cause analysis and conduct research to resolve basic customer issues accurately and efficiently
- Proven ability to work well and provide quality service to internal customers, as needed
- Proven ability to work well within a team environment to produce positive results

**About us**

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.

We pride ourselves on offering:

- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values**:Courage**, **Collaboration** and**Commitment** and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave

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