Customer Service Representative

6 months ago

Johor Bahru, Malaysia Incora Full time

_**Our Incora Story is really taking off - we’d love you to join us for the journey**_

**We are currently seeking an exceptional professional to join us as Customer Service Representative**

**Location**:Johor Bahru, Puteri Habour

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

As a Customer Service Representative you will be responsible for facilitating and building strong customer relationships through providing continuous high-quality service and support.

This is a great opportunity for a dynamic person who is looking to develop within a growing and evolving organisation. You will work in a team environment, whilst also working cross-functionally to meet customer needs and demands.

**Responsibilities**:

- Maintain up to date knowledge of the company’s products and customer requirements
- Maintain positive working-relationships with external customers and all inter-working departments and personnel
- Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
- Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
- Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
- Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)
- Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements
- Process daily release orders system and verify against contract to ensure information is correct
- Process material returns (RMA's) as requested by the customer
- Understand and ensure proper quality flow downs are in place for contract review
- Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating
- Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders
- Prepare and follow through with customer expedite request

**Requirements**:

- Bachelor’s Degree or relevant experience
- Strong verbal and written communication skills in English, fluent Mandarin will be an additional asset
- Strong verbal, written communication, and presentation skills
- Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
- Maintain excellent customer service skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers
- Detailed oriented
- Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
- Experience of working within a Sales or Customer Service environment (within the aerospace industry, is preferred)
- Demonstrated working knowledge of company customers and products is highly preferred
- Demonstrated ability to perform root cause analysis and conduct research to resolve basic customer issues accurately and efficiently
- Proven ability to work well and provide quality service to internal customers, as needed
- Proven ability to work well within a team environment to produce positive results

**About us**

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.

We pride ourselves on offering:

- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values**:Courage**, **Collaboration** and**Commitment** and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave

  • Customer Service Representative

    4 weeks ago

    Johor Bahru, Johor, Malaysia Nala Groups Full time

    At Nala Groups, we are looking for a skilled Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers seeking assistance with our products and services.We offer a competitive salary range of RM2000 - RM3000, depending on experience, as well as a comprehensive benefits package that includes...

  • Customer Service Representative

    2 weeks ago

    Johor Bahru, Johor, Malaysia Nala Groups Full time

    We are looking for a skilled Customer Service Representative to join our team at Nala Groups in Ulu Tiram JB.As a valued member of our team, you will be responsible for manning corporate Web and WhatsApp enquiries, ensuring timely and accurate responses to customers. You will also have a clear understanding of the company's offerings and protocols, allowing...

  • Customer Service Representative

    2 weeks ago

    Johor Bahru, Johor, Malaysia Nala Groups Full time

    Job Title: Career Opportunity in Customer ServiceWe are seeking a skilled and enthusiastic individual to join our team as a customer service representative. The successful candidate will be responsible for providing exceptional support to our customers, ensuring their queries are addressed promptly and efficiently.About the Role:The ideal candidate will have...

  • Customer Service Representative

    4 weeks ago

    Johor Bahru, Johor, Malaysia Nala Groups Full time

    About Nala GroupsWe are a company that specializes in recycling and waste management.Salary Range: RM2500 - RM3500 per monthJob OverviewWe are seeking a highly skilled customer service professional to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, handling their inquiries and concerns via...

  • Customer Service Representative

    6 months ago

    Johor Bahru, Malaysia Harta Mahamega Sdn Bhd Full time

    **Responsibilities**: - Help manage current customer accounts. - Deal with a high volume of inbound and outbound phone calls. - Maintain relationships with carriers and customers. - Provide exceptional customer service to customers and carriers. - Solve customer and carrier problems and help resolve issues. - Provide shipment quotes for customers and set up...

  • Customer Service

    6 months ago

    Johor Bahru, Malaysia PENI GROUP SDN BHD Full time

    Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. ACTIVITIES OF HOLDING COMPANIES, WHOLESALE OF CLOTHING, RETAIL SALE OF ANY KIND OF PRODUCT OVER THE INTERNET SPM / O Level / SKM Level 1 / SKM Level...

  • Customer Service

    6 months ago

    Johor Bahru, Malaysia Handal Indah Sdn Bhd Full time

    **Customer Service Representative for Sales & Marketing** - Handle day to day customer service support - Monitor and respond to customer inquiries, comments, and complaints on social media platforms promptly and professionally. - Handle ticketing system inquiries, including ticket purchases, reservations, and refunds. - Involve in promotional activities,...

  • Customer Service Representative

    6 months ago

    Johor Bahru, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

    **Responsibilities**: - Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction. - Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule. - Stay updated on product or service...

  • Customer Service Officer

    6 months ago

    Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

  • Customer Service Executive

    6 months ago

    Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

  • Customer Service Representative

    6 months ago

    Johor Bahru, Malaysia REVERSEME (TOWN) SDN. BHD. Full time

    **Responsibility** - Respond promptly and courteously to customer inquiries, providing accurate product information, resolving issues, and addressing any concerns via social media platforms such as Facebook, Instagram, and WhatsApp. - Monitor and maintain communication channels on social media platforms, ensuring all customer messages and comments are...

  • Customer Service Consultant

    6 months ago

    Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **_Responsibility_** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for all products are in...

  • Customer Service Consultant

    6 months ago

    Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Requirements**: - With 1+ years of hands-on experience in the fintech or blockchain industry. - Ability to articulate issues or problems to internal departments. - Knowledge of blockchain would be an advantage. - The ability to communicate in Mandarin would be an advantage. - Good and positive attitude with a keen interest in learning. Responsibility -...

  • Customer Service Representative

    6 months ago

    Johor Bahru, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Job Description**: Resolving customer complaints and providing accurate information to improve customer’s satisfaction Achieve KPI and SLA **Requirements**: Good English and Bahasa Malaysia communication skills SPM leavers and Fresh Graduates are welcomed to start their first career in a call centre - Full Training Provided Able to start...

  • Customer Service Team Leader

    6 months ago

    Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

  • Customer Service Team Leader

    6 months ago

    Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

  • Customer Service Executive

    6 months ago

    Johor Bahru, Malaysia Kensington Green Specialist Centre Sdn Bhd Full time

    Responsibilities: 1. **Customer Inquiry Handling**: Manage inbound calls and WhatsApp inquiries, addressing general client inquiries regarding hospital products and services. 2. **Data Management and Reporting**: Maintain accurate records of customer interactions and inquiries, ensuring timely and thorough responses. 3. **Feedback Collection**: Ensure...

  • Sales Representative

    7 months ago

    Johor Bahru, Malaysia IQLIMA GLOBAL WELLNESS SDN BHD Full time

    We are looking for Sales Rep/Storekeeper/Logistics that will represent/advertise our company products to the customers. The Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. To ensure that the customer is satisfied and adequately taken care of while making a...

  • Sales Representative

    6 months ago

    Johor Bahru, Malaysia IQLIMA GLOBAL WELLNESS SDN BHD Full time

    We are looking for Sales Rep/Storekeeper/Logistics that will represent/advertise our company products to the customers. The Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. To ensure that the customer is satisfied and adequately taken care of while making a...

  • Customer Service

    6 months ago

    Johor Bahru, Malaysia Nanmar Motor Service Sdn Bhd Full time

    As a Telephone Operator, you will be based in Nanmar Call Center, Johor Bahru (Johor Jaya) and will act as a liaison, provide services information and resolve any emerging problems that our customer. - Handling all inbound calls and other online platform pertaining to assist raising issue related to the company's services. - Exceeding company expectation in...