Customer Service Representative

3 weeks ago


Johor Bahru, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

**Responsibilities**:

- Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction.
- Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule.
- Stay updated on product or service offerings, company policies, and industry trends to provide accurate and relevant information to customers.

**Job Requirements**:

- Minimum SPM graduates and proficient with Mandarin or English speaking.
- Preferably prior experiences in customer service, field of call center is added advantage.
- Willing to work on rotation shift basic, including morning, noon & night shifts.

**Salary**: RM1,800.00 - RM3,500.00 per month

**Experience**:

- Customer Care Specialist: 1 year (preferred)



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