Customer Service Representative

4 days ago


Medini Iskandar Puteri Johor, Malaysia Agensi Pekerjaan Recruit Advance Full time

**Job Overview**

At Agensi Pekerjaan Recruit Advance, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, resolving their inquiries, and exceeding their expectations.

**Responsibilities:**

  • Handle all inbound calls related to customer general enquiries, complaints, comments, feedbacks, and other issues regarding the company's products.
  • Exceed customers' expectations in terms of customer service and accurate information.
  • Work in a team to achieve required KPI elements and SLA.

**Requirements:**

  • Candidate must possess at least a SPM qualification.
  • Required language(s): English (conversing in Mandarin is an added advantage).
  • Minimum 1 year of working experience in the service industry is an added advantage.

**Benefits:**

  • 5.5/6 working days in a week.
  • EPF & SOCSO.
  • Sick leave.
  • Annual leave.
  • Quarterly staff recognition and appreciation.

**Career Progression:**

We offer a clear career progression path: Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.

Our internal job program, IJP, allows employees to transfer to their favourite departments within the company after 1 year.



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