Customer Service Representative
4 days ago
We are seeking a professional and friendly Customer Service Officer to join our team at Paradigm Mall Johor Bahru.
The ideal candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and efficient manner.
Key Responsibilities:
- Phone Management: Answer and direct telephone calls professionally, ensuring that customers receive accurate information and assistance.
- Information Services: Provide accurate directions to tenants and shoppers, as well as manage lost and found services, including assisting lost children.
- Customer Complaints: Handle customer inquiries and resolve complaints efficiently, ensuring that all issues are addressed promptly and professionally.
- Mall Activities: Support mall activities, including contest and media registrations, and assist in distributing gifts during promotional campaigns.
- Communication: Maintain clear and effective communication with tenants, shoppers, and other stakeholders to ensure seamless interactions.
About the Role:
This is an exciting opportunity for a motivated and customer-focused individual to join our team and make a positive impact on the shopping experience at Paradigm Mall Johor Bahru.
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