Customer Centres, Analyst

1 week ago

Kota Bharu, Malaysia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role

Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints

Job Responsibility
- Provide product and service information to customers and to agents and business partners as appropriate
- Identify upselling opportunities to maintain and increase income streams from customer relationships
- Recommend and implement programmes to support customer needs
- Resolve customer claims and complaints
- Develop initiatives to proactively advise and educate customers
- Coordinate customer survey with marketing team and develop improvement plans in response to customer survey
- May develop and deliver functional / technical training in customer service related areas

Minimum Requirements
- Education - Diploma, Degree holder in any field and/or non degree holders with strong related working experience.
- Fresh graduates are highly encouraged to apply.
- Experience - Relevant experience, preferably at least one year in Customer Service / Call Centre.
- Proven experience in customer service.
- Passion for excellence with respect to treating and caring for customers.
- Highly developed sense of integrity and dedication to customer satisfaction.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Possess a strong work ethic and team player mentality.
- Ability to handle and manage customer complaints.
- Has a pleasant, patient and friendly attitude.
- Strong decision making and analytical abilities.
- Strong detail orientation and communication/listening skills.
- Willingness to work a flexible schedule and occasional overtime when needed.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

  • Customer Centres, Analyst

    2 weeks ago

    Kota Bharu, Kelantan, Malaysia AIA Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And to get there, we need...

  • Customer Service Executive

    2 weeks ago

    Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    **Position : ( Customer Service Exective/ Call Centre Representative )** **Tenure: 1 year contract** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : Up to RM3000** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. -...

  • Call Centre Representative

    3 weeks ago

    Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    **Position : Call Centre Representative** **Tenure: 6 months contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. - Follow...

  • Call Centre Representative

    2 weeks ago

    Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    **Position : Call Centre Representative** **Tenure: 6 months contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. - Follow...

  • Call Centre Representative

    4 weeks ago

    Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    **Position : Call Centre Representative ( January Intake )** **Tenure: 6 months** **Working Hour: 8 AM - 5 PM** **Working Location : Damansara Height** **Salary : Up to RM3000** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. - Follow communication...

  • Call Centre Representative

    3 weeks ago

    Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    **Position : Call Centre Rep** **Company background: Oil and Gas Industry** **Tenure: 1 year contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000 - RM 3,300** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product...

  • Call Centre Representative

    3 weeks ago

    Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    **Position : Call Centre Representative ( January Intake )** **Tenure: 6 months contract** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : Up to RM3000 - Rm 3500** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. -...

  • Centre Administrator

    2 weeks ago

    Kota Damansara, Malaysia Cambridge English For Life Sdn Bhd Full time

    Job Requirements: SPM/Diploma/Degree holder Has initiative, proactive and able to multitask Good communication skills in English Proficient in MS Office software, such as Word, Excel and PowerPoint Able to work independently and as a team player Prior experience in a customeroriented and frontdesk working environment is preferredJob Duties & Responsibilities...

  • Customer Assistant

    2 weeks ago

    Kota Kinabalu, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Job Descriptions**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. - Malaysia citizen only. - Required to be vaccinated at least 1 dose as per requirement from authority **What you need to do?** - Provide professional...

  • Call Centre Representative

    2 weeks ago

    Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    Position : Call Centre RepresentativeTenure: 6 months contract (Renewable Basis)Working Hour: 8 AM - 5 PMWorking Location: Damansara HeightSalary : RM 3,000 Make outbound call to existing and new customers. Identify customers' needs, clarify information, and offer suitable product / solution to customers. Follow communication scripts when handling different...

  • Centre Administrator

    3 weeks ago

    Kota Damansara, Malaysia Cambridge English For Life Sdn Bhd Full time

    Job Requirements: - SPM/Diploma/Degree holder - Has initiative, proactive and able to multitask - Good communication skills in English - Proficient in MS Office software, such as Word, Excel and PowerPoint - Able to work independently and as a team player - Prior experience in a customer-oriented and front-desk working environment is preferred Job Duties &...

  • Call Centre Representative

    2 weeks ago

    Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    Position : Call Centre RepresentativeTenure: 6 months contract (Renewable Basis)Working Hour: 8 AM - 5 PMWorking Location: Damansara HeightSalary : RM 3,000 Make outbound call to existing and new customers. Identify customers' needs, clarify information, and offer suitable product / solution to customers. Follow communication scripts when handling different...

  • Call Centre Representative

    2 weeks ago

    Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    Position : Call Centre Representative ( January Intake )Tenure: 6 months contractWorking Hour: 8 AM - 5 PMWorking Location: Damansara HeightSalary : Up to RM3000 - Rm 3500 Make outbound call to existing and new customers. Identify customers' needs, clarify information, and offer suitable product / solution to customers. Follow communication scripts when...

  • Call Centre Representative

    4 weeks ago

    Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    **Position : Call Centre Representative ( January Intake )** **Tenure: 6 months contract** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : Up to RM3000** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. - Follow...

  • Motocycle Mechanic

    2 weeks ago

    Kota Bharu, Malaysia Berkat Group Resources Full time

    JOB DISCRIPTION - Have basic experience and skilled on motorcycle repair. - Mount, balance, change, or check condition or pressure of tires. - Inspect vehicles to determine overall condition. - Adjust vehicle components according to specifications. - Can receive instruction, independent, diligent and responsible. - Perform maintenance and repair on customer...

  • Motocycle Mechanic

    2 weeks ago

    Kota Bharu, Kelantan, Malaysia Berkat Group Resources Full time

    JOB DISCRIPTION Have basic experience and skilled on motorcycle repair.Mount, balance, change, or check condition or pressure of tires.Inspect vehicles to determine overall condition.Adjust vehicle components according to specifications.Can receive instruction, independent, diligent and responsible.Perform maintenance and repair on customer motor...

  • Call Centre Representative

    2 weeks ago

    Kota Damansara, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Position: Call Centre RepresentativeLocation: Damansara Uptown 5, Petaling JayaWorking Hours/Days: Rotating shift (based on schedule)Employment Type: 6-Months Contract (renewable based on performance)Salary: RM 2,500 (basic) + RM 400 (allowance)Job Descriptions: Solve customers' problems and complaints. Perform outbound calls as and when it is required for...

  • Assistant Supervisor/supervisor

    4 weeks ago

    Kota Kinabalu, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor/Supervisor** To maintain a professional standard of customer care in promoting company products & managing an...

  • Motorcycle Mechanic

    2 weeks ago

    Kota Bharu, Kelantan, Malaysia TIMSUN FRANCHISE KOTA BHARU Full time

    Have basic experience and skilled on motorcycle repair. Mount, balance, change, or check condition or pressure of tires. Inspect vehicles to determine overall condition. Adjust vehicle components according to specifications. Can receive instruction, independent, diligent and responsible. Perform maintenance and repair on customer motor vehicles. Test the...

  • IT Application Analyst

    4 weeks ago

    Kota Kemuning, Malaysia Jungheinrich Lift Truck Malaysia Sdn Bhd Full time

    An IT Application Analyst focuses on implementing and providing digital solutions to employees thereby enhancing business processes to advance the digital workplace to the next level. **Tasks & Responsibilities** - Designs and develops in-house (web/standalone) software solution - Develops system integrations via API / Middleware - Maintains web server and...