Call Centre Representative
5 months ago
**Position : Call Centre Rep**
**Company background: Oil and Gas Industry**
**Tenure: 1 year contract (Renewable Basis)**
**Working Hour: 8 AM - 5 PM**
**Working Location: Damansara Height**
**Salary : RM 3,000 - RM 3,300**
- Make outbound call to existing and new customers.
- Identify customers’ needs, clarify information, and offer suitable product / solution to customers.
- Follow communication scripts when handling different topics.
- Keep records of all conversations in our call centre database in a comprehensible way.
- Perform data entry and build customers database.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
**Requirements & Skills**
- Minimum Degree holder
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Proficiency with basic computers software i.e.: Microsoft Words & Microsoft Excel, and strong typing skills.
**Job Type**: Contract
Contract length: 12 months
Pay: RM3,000.00 - RM3,300.00 per month
**Education**:
- Bachelor's (preferred)
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