Telemarketing Sales Representative

6 months ago


Kota Damansara, Malaysia Black Card Platform Sdn Bhd Full time

**Job Title**:Telemarketing Sales Representative

**Location**: Kota Damansara, Petaling Jaya

**Job Type**: Full-time

**Salary**: Basic Salary, with commission and bonus opportunities

**Responsibilities**:

- Collaborate with team members on the call floor to achieve sales and performance targets.
- Maintain meticulous records of outbound and inbound calls, as well as follow-up details and outcomes.
- Meet or surpass weekly and monthly sales projections.
- Address and resolve customer complaints or inquiries regarding products, adhering to company policies.
- Accurately document customer information, including contact details and order specifics.
- Engage customers in persuasive dialogue, highlighting product value and suitability to their needs.
- Pose relevant questions to grasp customer requirements and recommend optimal products or services.
- Adhere to prepared sales scripts, providing accurate information on product pricing, features, and benefits.

**Required Skills and Qualifications**:

- High school diploma or equivalent.
- 0-1 year of experience in telemarketing, sales, or customer service.
- Exceptional verbal communication skills and a confident phone manner, adept at conveying product attributes persuasively.
- Proficiency in English, Mandarin, and Malay languages.
- Strong persuasive and negotiation skills to influence purchasing decisions.
- Customer-centric approach with the ability to comprehend and address customer needs.
- Resilience and persistence to handle rejection and maintain motivation in a sales-oriented environment.
- Organizational skills to manage customer data and follow-up tasks.
- Basic computer literacy.
- Professionalism, integrity, and a positive demeanor in all customer interactions.

**Job Types**: Full-time, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay
- Signing bonus

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)


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