Customer Representative Sales Telemarketing

15 hours ago


Kota Damansara, Malaysia MHS ADVISORY SDN BHD Full time

Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed

**; Requirements**:
- Fluent in English, Bahasa Malaysia, optionally Mandarin.
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or Telemarketing.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Should have sound knowledge of how financial markets operate.
- The ability to evaluate complex information.
- Strong analytical skills.
- Excellent negotiation skills.
- The ability to work under pressure.
- The ability to work long hours due to differing time zones.
- Positive attitude, passionate on collaborative teamwork, excel at interpersonal skills.
- Excellent written and verbal communication skills
- Critical observer-thinker, bringing fresh perspective and offer intuitive solutions and ideas.



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