Call Centre Representative

4 days ago

Ara Damansara, Malaysia EPS Ventures Sdn Bhd Full time

**Job Highlights**:

- Basic Salary + Allowances + Annual Bonus
- Call Centre Environment (Rotational Shifts)
- Day Shift / Night Shift
- Training will be provided
- Work From Office (WFO)
- Virtual interview
- Accessible by Public Transport
- Fresh Graduate are welcome to apply

**Responsibilities**:

- Working in a contact centre environment and handling multiple calls from our customers.
- Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.
- Taking ownership to complete necessary research and customer follow-up or alternatively directing the customer to the appropriate department for resolution.
- Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
- Providing high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.

**Job Requirements**:

- Willingness to work in rotating shifts (8 hours/day), weekends and public holiday.
- Applicant must be willing to work in Ara Damansara, Selangor
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Proficiency with basic computers software i.e.: Microsoft Words & Microsoft Excel, and strong typing skills.

**Job Type**: Contract
Contract length: 24 months

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you willing to work in shift working hours?
- Current/ Last drawn salary?
- What is your expected salary?
- Work experiences with a reason for leaving current/previous employment?
- How soon you can start work?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- Mandarin (required)

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