Customer Service Executive

2 weeks ago

Ara Damansara, Malaysia Swivelt Sdn Bhd Full time

**Our client has been in business since 2009 and is considered one of the largest Forex and CFD brokers in the world.**

Members of the Client Services team would have strong communication and coordination skill sets whom will be part of a 24 by 5.5 rotation team that will be responding to external client inquiries about accounts, trading, and company related information. Additionally, to support company sales with case handling and escalations, including the ability to coordinate issues between different departments.

**Responsibilities**
- Handling business requests and communicating with internal staff on information.
- Support sales department to provide business and products data information.
- Customer information and data’s collection and management.
- Communicate with AM on client enquiries in time to maintain good client relationships.

**Requirements**:

- 1 year of **customer service experience (call centre) **is required.
- Bachelor degree holder, has **high proficiency in English** & local languages speaking, listening, reading and writing (**either Bahasa Malaysia or Thai**).
- Has knowledge in **CFD/Forex/Financial** is preferred Or has interest in the similar industry.
- Familiar with office software (Word/Excel/Access).
- Willing to be based at **Ara Damansara.**:

- **Working Shift **(9am - 6pm, 12pm - 9pm, 3pm - 12am).

Pay: RM2,500.00 - RM4,600.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Ara Damansara: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your Nationality and Do you require Employment Pass?
- How do you rate your English proficiency (Rate 1 to 10, with 1 representing the lowest scale and 5 representing the highest scale)
- How do you rate your Bahasa Malaysia proficiency (Rate 1 to 10, with 1 representing the lowest scale and 5 representing the highest scale)
- How do you rate your Thai proficiency (Rate 1 to 10, with 1 representing the lowest scale and 5 representing the highest scale)
- How long is your notice period?
- What is your expected salary? (Total per month)

**Experience**:

- Customer Service in Call Center: 1 year (required)

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