Call Centre

3 weeks ago

Kota Kinabalu, Malaysia Easycall Solutions (M) Sdn. Bhd. Full time

**Requirements**:
Working on shift/work in the office.
Strong communication, both written and verbal in English and Bahasa Malaysia.
Exceptional interpersonal and rapport building skills.
Patient, responsible, discipline and empathetic attitude in order to communicate with customer.
Strong time management and organizational skills.
Adaptability and flexibility.
Comfortable working in fast-paced environments.
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy.
Working experience is not necessary as training will be provided.

**Responsibilities**:
To attend inbound call.
Transmit message via a CMS system.
Attend to any enquiry or request from customer promptly.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

**Benefits**:
Annual leave
Shift, overtime and attendance incentives
EPF, SOCSO
Comfortable working environment
Free parking
Paid double if working on Public Holiday

Pay: RM1,600.00 - RM2,500.00 per month

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

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