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Manager, Mobility Strategy

4 weeks ago

Petaling Jaya, Malaysia Grab Full time

**Job Description**:
**Life at Grab
**At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know our Team**

The Mobility strategy team works closely with senior business and tech leaders to define where to play and how to win for the mobility business. We use analytical frameworks and hypotheses-led problem solving to solve the biggest challenges and chart the growth path in mobility.

**Get to know the Role**

In this role, you will combine the best of problem structuring, quantitative rigour, business acumen, deep product knowledge and influencing skills to do 2 things effectively:

- Break down complex problems and challenges to truly understand root causes in the mobility business.
- Shape and align specific parts of Grab’s mobility strategy to tackle those challenges and opportunities.

**The Day-to-Day Activities**
- Develop and maintain strong channels to listen to the voice of the customer (both passengers and drivers) through strong working relationships with country mobility teams and other functional customer-facing teams.
- Understand business objectives and deep dive into internal and external data to identify root causes.
- Combine them with qualitative feedback and interviews to form a clear narrative along with rigorously validated recommendations.
- Communicate in a clear and concise manner to stakeholders and leaders across different teams to drive alignment and ownership.
- Build deep understanding of new areas for growth and the competitive landscape to identify “where to play”.
- Whether in response to a big opportunity or complex issue, co-own specific mobility problem spaces and work with a cross-functional team to drive clarity in problem-solving and execution.

**The Must-Haves**
- 5+ years in a product, strategy or analytical role in a fast-moving environment.
- Strong analytically and fluent with SQL, Python, R or other scripting/programming languages needed to problem-solve.
- Excellent written and verbal communication skills.
- Strong business acumen, be customer focused, team and results-oriented.
- Passionate about the mission of Grab.

**Our Commitment
**We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.