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Restaurant Manager
2 weeks ago
**Job Descriptions**:
- Manage daily Front of the House and Back of the House restaurant operations.
- Conduct training to new hire during probation to ensure job familiarity.
- Develop and enforce policies and procedures for restaurant operations internally and externally.
- Maintain and ensure high customer service level.
- Solve operational problems i.e. staff issues, internal conflict amongst employees, and customer complaints.
- Responsible to handle and manage employee issues by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees.
- Appraise staff performance and provide feedback to improve productivity.
- Maintain safe, secure, and healthy environment by complying with legal regulations.
- Uphold the image and identity of the outlet by selling the right products ad also maintaining high standard of staff grooming.
- Coach new and current employees on proper customer service practices.
- Perform other related duties as required or as assigned.
**; Requirements: - Requirements**:
- Possess a Diploma and above in Food and Beverage Management or equivalent.
- 5 years working experience in FandB industry
- Required language(s): English, Bahasa Malaysia, Mandarin is a plus
- Tactful, courteous and able to communicate well with people
- Male/Female, open to Malaysians or permanent residents
- Work locations: Pavillion KL, Tun Razak Exchange, Sunway Pyramid, The Gardens, SS15 Courtyard, IOI Puchong, Mont Kiara, Paradigm Mall, Main Place USJ, Pavillion Damansara Heights
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