Immediate Hiring customer Service Advisor

2 weeks ago


Petaling Jaya, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

**Location : Damansara Uptown, PJ**

**Preferred IMMEDIATE joiner **

**Responsibilities**:
 Filter content from the client's website. You will also perform data and research functions.

 Provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints.

 Identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.

 You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

 Meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model.

 You must have knowledge, understanding, and compliance with company’s policies and procedures.

**Requirements**:
 Minimum SPM with 1 year working experiences in Customer Service / Call Center in any field.

 Has strong verbal and written communication skills in Mandarin and English.

 Good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.

 Can work under pressure and willing to work rotational shift.

**Job Types**: Full-time, Permanent

**Salary**: From RM2,500.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you read and write in Mandarin?
- When is your availability date to join?

**Experience**:

- Call Center / Customer Service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)



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