Assistant Executive Housekeeper

2 weeks ago

Kuala Lumpur, Malaysia InterContinental Full time

Monitors Housekeeping personnel to ensure guests receive prompt and courteous service.
- Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
- Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
- Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non occupied rooms
- Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
- Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.

Follows up on progress of agenda items covered in regular meetings
- Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
- Promote teamwork and quality service through daily communication and coordination with other department heads.
- Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
- Supervises outside contractors to ensure contractual compliance
- Ensures that consumption of guest supplies is under control
- Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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