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Customer Service Executives

1 month ago

Nusajaya, Malaysia ROKKO TECHNOLOGY SDN BHD Full time

Reports to the Marketing Manager/Director.
Plans, initiates, build and maintain good customer relationships
- Good command in written and spoken English and ability to respond on customer complaint in timely manner.
- Participates in exhibition and Semiconductors trade shows.
- Liaise with Technical team to provide feedback and inputs to support annual Quality audit process.
- Liaise with Finance team on Sales order processing and credit control.
- Liaise with Factory material planner for weekly shipments and delivery schedules.
- Coordinate between Factory Engineering team and Customers on product FAI status.

**Education Level**
- Degree or diploma in Marketing / Mechanical Engineering

**Skill & Experience**
- Minimum 3 years experience in customer services environment / manufacturing environment
- Experience in manufacturing of Leadframes material for Semiconductor industry preferred.
- Good knowledge in engineering / Semiconductor products
- Knowledge in basic audit requirement for ISO9001:2008 QMS, ISO14001:2004 EMS, ISO/TS16949
- Ability to work independently and possess excellent communication skills, suitable for a multi-racial and multicultural environment.