![Incora](https://media.trabajo.org/img/noimg.jpg)
Customer Service Administrator
3 days ago
_**Our Incora Story is really taking off - we’d love you to join us for the journey**_
**We are currently seeking an exceptional professional to join us as Customer Service Administrator**
As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.
As a Customer Service Admin, you will maintain up to date knowledge of Incora customer requirements and distribution methods and timing. Apart from that, you will:
- Maintain positive working relationships with external customers and internal stakeholders
- Provide excellent customer service to build and maintain customer relationships through fast and accurate processing of requests
- Respond promptly, professionally, and with appropriate detail to customer inquiries on order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on-time delivery throughout the day
- Provide LTA contract administration support, as assigned
- Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on-time delivery to meet customer expectations
- Prioritize orders based on urgency of product needed, specifications, and shipping and delivery.
- Respond to ad hoc request from customers or internal stakeholders
**Requirements**:
- Experience in a similar role, or in a related field
- Fluent in English
- Good MS Excel skills
- Ability to work well within a team environment to produce positive results
- Strong verbal, written communication, and presentation skills
- Excellent organizational and time-management skills
- Customer service skills
- Ability to be detailed oriented and perform in-depth account research, if required
**About us**
Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.
We pride ourselves on offering:
- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency
Our people make us unique, and we offer an Outstanding Colleague Experience.
We live by our values**:Courage**, **Collaboration** and **Commitment** and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
- Yearly bonus
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