Customer Service Administrator
1 week ago
Our Incora Story is really taking off - we'd love you to join us for the journey_
We are currently seeking an exceptional professional to join us as Customer Service Administrator
As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.
As a Customer Service Admin, you will maintain up to date knowledge of Incora customer requirements and distribution methods and timing.
Apart from that, you will:
- Maintain positive working relationships with external customers and internal stakeholders
- Provide excellent customer service to build and maintain customer relationships through fast and accurate processing of requests
- Respond promptly, professionally, and with appropriate detail to customer inquiries on order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and ontime delivery throughout the day
- Provide LTA contract administration support, as assigned
- Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure ontime delivery to meet customer expectations
- Prioritize orders based on urgency of product needed, specifications, and shipping and delivery.
- Respond to ad hoc request from customers or internal stakeholders
Requirements:
- Experience in a similar role, or in a related field
- Fluent in English
- Good MS Excel skills
- Ability to work well within a team environment to produce positive results
- Strong verbal, written communication, and presentation skills
- Excellent organizational and timemanagement skills
- Customer service skills
- Ability to be detailed oriented and perform indepth account research, if required
About us
Incora is a leading, global provider of innovative supply chain solutions.
Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world.
We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
- Industryleading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency
We live by our values
:
Courage,
Collaboration and
Commitment and are proud to add real value to our customers' businesses.
Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
- Yearly bonus
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