Customer Service Admin

5 months ago


Nusajaya, Malaysia GAINS Education Group Sdn Bhd Full time

Customer Service Responsibilities:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Submit documentation to immigration and other related authorities
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

- Diploma/degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
- Have own transport

**Salary**: RM1,800.00 - RM2,500.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)



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